JOB POSTING: 888178
Job Title: HIS EPIC Project Support - Co-op Placement
Organization: University Health Network
Term: May - August
Location: On-site Toronto - Various UHN Sites , Ontario (Downtown)
Status: Temporary Full-time - 4 months Internship
Salary: $19.26 - $22.94 per hour(based on # of years completed in relevant post secondary education)
Number of positions: 96
Synapse is a once-in-a-generation project that will transform the way we care for patients at UHN. Join us on this historic journey.
Preparing for clinical transformation through the implementation of a new health information system (HIS) in June 2022 requires a dedicated team that brings together clinical, Digital, and other functional expertise. We are excited to start building the team that will focus on end user support during the go-live period.
University Health Network (UHN) is Canada’s largest research hospital, which includes Toronto General and Toronto Western Hospitals, Princess Margaret Cancer Centre, the Toronto Rehabilitation Institute, and the Michener Institute for Education at UHN. We bring together the innovation, talent and resources needed to fulfill our driving purpose which is to transform lives and communities through excellence in care, discovery and learning. One of our strategic priorities is to unleash the power of technology and innovation to further realize our vision of A Healthier World. With a vision for developing an integrated patient-centric information platform that supports an efficient patient experience, common clinical best practices, and continuity of information, UHN has identified information and technology as key enablers of this journey. The power of a new health information system (HIS) will enable us to transform patient care by putting the patients’ needs and safety at the center of all we do. In addition, a new HIS will enable better learning, advance research, and improve the clinician experience. UHN intends to live its collective values of safety, compassion, teamwork, integrity, and stewardship. For more information about UHN, please visit uhn.ca.
UHN is embarking on a clinical transformation spearheaded by the implementation of a new HIS (Epic) in June 2022. The project, called Synapse, will require support across a number of work streams. At-The-Elbow Support (HIS EPIC Project Support) candidates will report into the Senior Manager, Education and will provide hands-on support to approximately 17,000 users of the HIS during Go-Live. They will work closely with the Education Team, Credentialed Trainers, Super Users, HIS Project Managers and other Managers and Team Leads, and will be trained before Go-Live to support end users, especially in clinical areas, at various UHN sites.
Brief Description of Project
Attend education and training sessions on the HIS and meet required competency level using the system;
Partner with the HIS Education & Training team, Super Users, and Command Centre staff to plan and coordinate training and Go-Live activities;
Participate in readiness events;
Attend meetings with clinical and administrative stakeholders;
Attend project team meetings on a regular basis and create minutes and agenda items;
Coordinate follow-ups with education and cross-functional teams;
Provide hands-on support to UHN staff, physicians, learners and researchers (end users) during Go-Live;
Assist end users in workflow adoption. Provide one-on-one guidance, application and workflow support, and troubleshooting with end users;
Identify and resolve issues and escalate when required, aligned with standard processes;
Communicate information and changes to end users;
Support documentation and administrative activities.
Experience working in a fast-paced healthcare setting, implementing innovative technology;
Increase knowledge of health care and operational workflows;
Increase knowledge of project management and coordination;
Increase experience working with cross-functional teams;
Increase experience with specific healthcare technology software;
Increase experience in audience-appropriate communication to cross-functional teams with range of learning styles.
Professionalism, ability to work with diverse group of healthcare stakeholders (Medical staff, Physicians, Project managers, etc.)
Excellent attendance and highly reliable
Enrollment in a health informatics or similar program;
Excellent customer service, people and organizational skills;
Strong interpersonal and client relationship skills, with the ability to communicate effectively with both clinical and technical teams;
Ability to work under pressure, solve problems and adapt to change;
Demonstrated ability to work independently and also as a contributing team member;
Must be able to learn quickly, understand and apply new technologies;
High level of flexibility to work days, weekends, evenings, and night shifts and adapt to changing work and schedules (12 hour shifts / available 7 days a week);
Excellent attendance record;
Proficiency with Microsoft Office (e.g. Excel, PowerPoint, Visio);
Experience working in healthcare, education, or customer service is an asset;
Knowledge of clinical and workflows is an asset;
Experience training adult learners is an asset.
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
POSTED DATE: December 7, 2021 - January 25, 2022
Please include a transcript with your application.
Students you will need to apply directly on our website and on your school's website as well.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted. For more information about UHN, do visit www.uhn.ca.