We have an immediate full time position available as a Customer Service Representative, helping clients select the right products and solutions for their needs, resolving issues, providing product and delivery information, following up on vendor ETAs, order screening and other customer service duties.
Aartech Canada is a smart home automation & security distributor and reseller serving retail and B2B clients since 2002.
You are confident, orgnanized and outgoing, with the ability to quickly and independently learn, absorb and explain product information. Our primary lines are security systems, cameras, smart home products, audio, video, network and electrical products.
This is a full time position working Monday to Friday IN OFFICE with Salary + Paid Benefits to qualified employees.
Duties will include:
- Answering customer inquiries by telephone, email and live chat
- Order reviewing and fraud screening
- Vendor ETA updates
- Update and organize CRM
- Providing product & technical information to customers
- Helping with product selection and configuration
- Following up on customer orders, back-orders, order tracking
- Liaise with other departments, vendors & couriers
Qualifications Required:
- Familiar with PC, Windows applications, CRM
- Customer service background
- Above average typing skills
- Love for technology including smart home devices
- Reliable
- Excellent verbal and written English
- Bilingual (French) would be an asset
- Ability to quickly learn and comprehend technical information
- Self motivated & self directed
- Great attention to detail
- Ability to work in a fast paced environment
Job Types: Full-time, Permanent
Pay: $17.00-$18.00 per hour
Expected hours: 37.5 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Oshawa, ON L1J 8P7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What type of smart home, security or other products of a technical nature, do you have experience with?
- Why are you the ideal candidate for this position?
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-08-12
