E-Commerce Specialist
Location: North Vancouver, British-Columbia
Type: Full Time / In-Person / Monday to Friday (8 hours/day)
Salary: $53,000 - $58,000 per year
Giant Group Canada is seeking a highly organized and detail-oriented E-Commerce Specialist to support and grow our online business across Giant, Liv, Momentum and CADEX brands. This role is responsible for managing daily e-commerce operations, maintaining and optimize website content and product information, processing online orders, handling consumer inquiries and generating performance reports to support business decisions.
Report to: Marketing and GRP manager
Responsibilities:
- Process and release online customer orders throughout the day, ensuring accuracy and timely fulfillment.
- Respond to consumer inquiries via email and online channels, providing exceptional customer service and support.
- Manage order cancellations, refunds and adjustments through company systems.
- Maintain and update website content, including homepage banners, product pages, specifications, images and promotional materials.
- Monitor and manage consumer product reviews and feedback, identifying trends and escalating issues when necessary.
- Collaborate with Product Management teams to ensure bike and gear product information, pricing, specifications and imagery are accurate and up to date.
- Support new product launches, sales promotions and seasonal campaigns across all e-commerce platforms.
- Generate and maintain e-commerce performance reports and dashboards using Google Analytics 4 (GA4), Looker Studio and other reporting tools.
- Analyze website traffic, sales performance and customer behavior to identify opportunities for growth and optimization.
- Maintain digital platforms and databases, including Workstand, Lightspeed and POS systems.
- Work closely with Sales, Marketing, Product Management and Customer Service teams to ensure a seamless online customer experience.
- Ensure all website content and digital channels remain accurate, current and aligned with Giant Group Canada brand standards.
Qualifications
- Minimum 2 years of experience in e-commerce, online retail, website management, or digital operations.
- Experience working with e-commerce platforms, content management systems (CMS) and ERP systems.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Experience using Google Analytics 4 (GA4), Looker Studio and other reporting or analytics tools.
- Strong understanding of online merchandising, digital customer experience and website content management.
- Excellent written and verbal communication skills with a strong customer-service focus.
- Exceptional attention to detail and ability to maintain accurate product and website information.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Analytical mindset with the ability to interpret data and provide actionable recommendations.
- Self-motivated, proactive and able to work independently as well as collaboratively within a team environment.
- Experience with Workstand, Lightspeed, PowerReviews, Shopify, or similar e-commerce platforms is considered an asset.
What we offer
- Competitive industry salary ranging between $53,000 - $58,000 (Annual Salary)
- Annual bonus eligibility based on company and individual performance
- Comprehensive benefits package. Health Insurance - Medical, Dental, Vision, Disability and a company supported Pension Plan
- Paid time off
- Opportunities for professional development and career growth in the cycling and outdoor industries
- An inclusive and dynamic team culture that values creativity, collaboration, and innovation
- Access to cycling-related perks, such as Employee Purchase Program, company-sponsored events, team cycling activities and Bike To Work Incentive
A little bit about us!
Giant Group Canada is the Canadian division of the global Giant Group brand—Giant, Liv, Momentum, and CADEX—the world’s largest bicycle manufacturer. Based in North Vancouver, British Columbia, we oversee distribution, sales, and retailer support nationwide. Join our team and be part of a company that is shaping the future of cycling, bringing high-quality products to passionate riders and contributing to a healthier, more sustainable world.
Giant Group Canada is committed to fostering a diverse and inclusive workforce. We strive to maintain an environment of equity in every aspect of employment—from recruitment and compensation to benefits and beyond. Creating a workplace where all employees feel valued and supported is a top priority.
If you think you would be a great fit for our team, please forward your resume and cover letter to: [email protected]
Pay: $53,000.00-$58,000.00 per year
Work Location: In person
