This individual is responsible for the guest experience; from arrival to departure in the scope of the front desk. This is an entry level position which requires exceptional customer service skills, organization skills and the ability to multi task. It is expected that this individual act according to the hotel’s policies on sell directive and hotel yield.
DUTIES AND FUNCTIONS:
- Facilitate the check in and check out process with guests
- Answering the switchboard and front desk internal phones
- Posting charges to guest’s accounts
- Maintaining accuracy in all postings including remittances
- Blocking rooms for arrivals
- Administration of incoming purchase orders
- Follow yield and sell directives
- Taking reservations
- Upselling premiere product
- Additional assigned duties from management
- Liaison with the housekeeping department
CRITERIA FOR EVALUATION: Evaluated on
- Consistency and accuracy of all job duties and functions
- Ability to demonstrate success in selling skills
- Ability to effectively handle and solve customer complaints
- Organizational behavior
- Reliability in need situations
- Maintenance of professional image at all times
- Meets and exceeds guests expectations of customer service
- Attitude
QUALIFICATIONS:
- Focused, attention to detail oriented, reliable, punctual and professional image
- Team player and outgoing person
- Ability to work under pressure in a busy environment
- Strong communication skills
- Previous front office hotel experience strongly preferred
- Microsoft office product experience required
- Previous cash handling experience required
- Must be bondable
- Working with Opera PMS considered a valuable asset
- Working with other property management systems would be considered an asset
Job Types: Permanent, Part-time
Pay: $16.00-$18.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Vision care
Experience:
- customer service: 1 year (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
