The mandate of Global L&D is to develop and execute a global learning strategy in partnership with both global and member firm leadership that builds the capabilities needed to achieve KPMG’s business strategies and priority annual business goals. Our Global Strategic Plans require a consistent, KPMG-wide approach to building the skills and competences needed to transform our business and achieve our goals of Growth and Trust. Global L&D will work closely with the business to identify, design/curate/develop, coordinate and deliver high quality, efficient and effective learning and performance support solutions directly aligned to KPMG’s needs and requirements.
Global L&D is responsible for developing and overseeing the execution of the L&D strategies for:
Global Audit, Global Tax and Global Advisory
Global strategic cross functional opportunities
We will do this by working with the business as performance consultants bringing together member firms to identify and design programs critical to support our global strategy in the most effective and cost-efficient manner. The audience for the performance and learning solutions provided by Global L&D is very diverse and encompasses all employees of KPMG globally – partners, professionals and support staff.
Solutions include performance and knowledge management support, formal training (both digital and in-classroom), learning on the job opportunities and learning through collaboration with others. Program execution and design will take place where it is most logical to occur and can include uplifting member firm solutions and co-creation with direct member firm involvement. As part of our mission, Global L&D will work with the business and member firm L&D teams to continue to build and strengthen a continuous learning culture including channels for both formal and informal learning.This also includes identifying and implementing new and innovative approaches to learning, such as a leveraging new and exciting digital learning solutions and appropriate learning and collaboration technology platforms with support from Global People Technology and Information Technology Services.
What you will do:
The Learning Deployment support role reports to the Learning Deployment Lead and is responsible for supporting administration activities for Deployment, including deployment communication, event management logistics for instructor-led training (ILT) and virtual classroom (VC) deployment activities for Global L&D deployment activities (Train the Trainers and other deployment/information sessions with member firms).
This role is responsible for supporting Performance Solutions functional leads, Project Leads, Instructional designers and Solutions developers/programmers in the various stages of the development and preparation of modules for deployment. This includes supporting the logistics and preparation of documents in the needs analysis phase; supporting solution pilots including collecting and collating feedback; preparing and uploading files for distribution to member firms and helping with the formatting of newsletters and documents.
This role is also responsible for the support and final preparation of learning solutions, communications and assets for consumption by KPMG member firms. This includes learning solutions developed for the Advisory, Tax, Audit functions or cross-functionally and deployed via the Global Learning Management System (GLMS) and/or Global L&D Marketplace, Video platform, etc...
This role also collaborate with the content coordinator on communications with and between member firms seeking specific content. This role also aligns with the content coordinator to manage the distribution of content and the maintenance of the content catalogue.
The Learning Deployment support person will be working in a dynamic, fast-paced environment on multiple activities simultaneously, all with competing priorities and tight timelines.
Key Activities & Deliverables
Newsletters and Administration
Provides centralized coordination and support relating to the end to end delivery of the Global L&D curriculum
Supporting the collating and formatting of functional newsletters.
Daily monitoring of the central email accounts and responding to enquiries – act as central point of contact and is the conduit between learning deployment managers and business stakeholders, as required
Escalates risk and communicates issues in a timely and proactive manner
Deployment & Development support
Acts as support for Performance Solutions team to provide timely solutions and support to serve member firms deployment activities.
Supports the Learning Deployment Lead in maintaining Global deployment policies and processes.
Maintains currency of all deployment tools, templates and process documents.
Provides support for the needs-analysis process including:
Supporting feedback collation and summary of findings. Administers post- course surveys (e.g. Forms or SPO) as well as other ad hoc surveys and produces the associated reports
Completing intake forms for new content releases, updating existing content/update releases.
Uploading materials from backup portal (if applicable).
Confirmation and quality check that all materials have been uploaded and are complete.
Works with the Content coordinator to search, access and share global content on the GLMS, Marketplace, CMS, Degreed and functional member firm sharing sites, as applicable.
Supports the curation activities in gathering, curating, and uploading global and member firm content and responding to member firm requests.
Content Maintenance and Review
Works with the PS Lead, Curation and the Deployment managers to:
Maintain active knowledge and official inventory catalogue of all Global L&D learning and performance solutions and associated materials (e.g. course catalogues, collateral).
Facilitate and assess content to identify potential quality and need for further review.
Support the course maintenance process to roll-forward, archive or retire content.
Virtual classroom (VC) support (Global L&D information VCs and virtual TTFs)
Provides end-to-end support for global VCs.
Creates session invites, joining instructions and post-course summaries for VC sessions in collaboration with the stakeholders.
Sends placeholder invites as required, monitors acceptances and provides updates to the business stakeholders.
Builds the VC room including evaluation links and produces VCs as required.
Provides administration support of the platform to process program and session requests.
Works with learning deployment manager to update tools, templates and process documents on the Global virtual classroom BaU site in collaboration with the VC support team.
Identifies areas of opportunity for process improvement based on data / feedback and works with the deployment team to implement improvements.
Leads or participates in VC community calls, as required.
Provides training to new Producers and Facilitators, as and when needed.
Maintains ongoing, productive relationships with:
Global People team
Member firm L&D representatives
Global functional stakeholders
Participates in internal forums, projects or working groups focused on continuous improvement of Global L&D processes
What you bring to this role:
Description of level of Qualifications
University/College 4 years
The ideal candidate has experience in an L&D environment with a focus on business improvement and operations in a global, complex matrix environment.
Ideally, incumbent should have:
Advanced skills in Microsoft Word and PowerPoint.
Co-ordination, planning and prioritization in a dynamic environment
A strong process orientation and attention to detail.
Ability to manage multiple priorities at the same time (e .g. the needs of a variety of stakeholders and the needs and priorities of the business).
Excellent communication, writing and interpersonal skills.
Ability to learn the basics of new software if not already known (e.g. Clarizen, SharePoint, Survey tools, etc.).
Enthusiastic with a "can do” attitude when dealing with a wide range of requests.
Strong desire and capability to learn new skills and new technologies.
Strong interpersonal skills with the ability to work with people of all levels within the business.
Flexible and adaptable with a positive approach to change.
The incumbent should also demonstrate the following behaviors:
Delivers exceptional client experiences
Detail oriented with an ability to multi-task
Proactive and seeks insights and perspectives
Takes ownership of development
Maintains drive and resilience
Organizes and structures work
Understands the broader context
Displays confidence and passion
This role requires some flexibility to work irregular work hours to accommodate multiple time zones.
Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).
As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
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