Engineering Manager - Sustaining
Proofpoint
Toronto, ON
It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Role

In this role, you will work as an Engineering Manager who will be responsible for planning, leading, and organizing a team to extend, enhance, and provide engineering support for the wide range of services provided by our service infrastructure. Proofpoint Email Archiving is a Cloud-based solution that features a distributed grid search and storage infrastructure. And this service-based architecture allows us to scale to meet the needs of hundreds of clients that are among the largest businesses in the world.

Your day-to-day

  • Support Proofpoint Archiving Products and provide customer support to help resolve difficult customer issues.
  • Design, develop and deliver Solutions to customers to help them resolve problems that they are facing in their deployments.
  • Work on developing solutions and resolving issues within our products to help improve the overall stability of the archiving system.
  • Work closely with our Support organization to understand problem areas in the system and with customers and work on creative solutions to help customers be more productive with our solutions.
  • Provide after hours support when high profile issues arise
What you bring to the team

  • Experience Minimum five years industry experience delivering industrial-strength, commercial software with demonstrated technical expertise in a OO language (C#/Java/C++)
  • Have a deep sense of building great teams and culture
  • A strong command of advanced OO concepts/methodologies, as well as distributed systems, concurrent programming with threads, high-availability, web services, and complex data architectures
  • Excellent analytical and troubleshooting skills to find and evaluate solutions to productions issues that are escalated to engineering
  • Experience with integrated software engineering processes (e.g., unit testing, source control, continuous build, etc.)
  • Self-starter with strong interpersonal and communication skills. Able to communicate technical concepts well to different audiences
  • Must be a team player and be able to work in an operationally critical, diverse, and dynamic environment
  • Ability to work efficiently under pressure and manage multiple assignments
  • Support of our 24x7 operations by participating in our on-call rotation to help resolve critical issues on production systems
  • University degree in Computer Science, Computer Engineering, or equivalent
  • Experience with development using Messaging Application Programming Interface (MAPI) to access Microsoft Exchange Server is a plus
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!