Senior Travel Counselor
Home Based
Senior Travel Counselor - (1900018Y)

Your mission as a Carlson Wagonlit Travel (CWT) Senior/Intermediate Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.

Learn about our travel counselor opportunities and start your journey today.

You delight the traveler/travel arranger

Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances

Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings

Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special

Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT’s commercial value

Sell products that are of commercial value to CWT and contribute to CWT’s profitability

Operates with discretion for clients and the travel arrangers

Follow company procedures, guidelines and standards

Remain current on value we provide to each customer

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

Adapt and change as requirements of the business change

Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business

You represent and strengthen the CWT brand in how you work on a day-to-day basis


Minimum High School diploma or equivalent

3-5 years’ experience in the travel industry in a similar position or in a customer service center required

Proficient in Sabre GDS

Previous VIP Customer experience preferred

Superior written and verbal communication skills (in person and on phone)

Very customer focused and service oriented

Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)

Ability to handle multi-cultural sometimes multi-lingual clientele

Diplomatic problem solver and results-driven

Adaptable and motivated to learn

Proficiency in technology to research options and to complete process requirements

Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus

Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements

  • LI-SJ
Primary Location: CA-CA-Home Based
Work from home: Yes
Employment type: Standard
Job Family: Travel Counselor
Scope: Country
Travel: No
Shift: Day Job
Organization: Traveler Services
Job Posting: Apr 2, 2019