MicroAge is hiring a New Customer Service Rep
What we need you to do
The CSR plans for and executes service activities on all assigned products to maximize their availability. The CSR is assigned a full workload, is knowledgeable and experienced in all service requirements and diagnostic/maintenance procedures. The CSR understands network environments and a conceptual knowledge of software. The CSR is familiar with the team concept and works well in a team environment.
The CSR will diagnose and correct failures to assigned equipment using all appropriate service aids, tools and resources. The CSR will restore a failing device to proper working operation in minimum time. The CSR will trouble shoot and return to operation software products including but not limited to Microsoft Office 2010 and 2013.
The CSR should understand customer network architecture and protocols and be able to perform problem determination on a customer’s network.
Which includes maintaining accurate records and appropriate on-site parts/tools inventory, updating diagnostics and service documentation, etc.
The CSR stays abreast of all new technologies relating to the environment in which they work.
Job Type / Category
Job Type: Full-time
Hours/Availability: Monday to Friday 7:30-4:00 (may require work in the evenings/Saturday/Sunday for events)
Required Education, Skills and Qualifications
What we need you to know
The CSR must be a Canadian Citizen and able to attain an Government of Canada SECRET security clearance and hold a valid Saskatchewan Class 5 drivers license.
- Preference will be given to a candidate that have a Technical College Degree in electronics or equivalent experience.
- The CSR will be technically proficient through training or field experience in the following areas:
- Desktop Computer repair.
- Microsoft Windows 7 and 10 Operating Systems support.
- Laptop Repair and Printer Repair experience.
- Audio/Visual equipment experience a definite plus.
MicroAge is an IT solution company offering IT services, IT training, Microsoft cloud, hardware and software products using a consultative approach. www.microage.ca/regina
***Please note the external link to apply*****
Job Type: Full-time
Salary: $16.00 to $18.00 /hour
- Class 5 Drivers License (Required)
- CompTIA A+ (Required)