Westway Animal Clinic is a family-owned, AAHA-accredited veterinary practice in Etobicoke, ON. We are currently hiring for two separate roles: a Client Service Representative and a Veterinary Assistant. These positions are ideal for team members who are passionate about pets, enjoy working in a collaborative environment, and want to contribute to progressive, personalized care for our clients and patients.
If you are passionate about patient care, enjoy working in a supportive, fast-paced environment, and want to be part of a close-knit team, we would love to hear from you.
Client Service Representative
About the Role
Are you someone who enjoys connecting with people, staying organized, and being part of a supportive, fast-paced team? As a CSR, you are the face and voice of our practice and play a key role in creating a calm, welcoming experience for both clients and their pets.
What You’ll Do
- Greet clients and their pets warmly and guide them through check-in and check-out
- Answer phones, schedule appointments, and manage daily clinic flow
- Communicate clearly and compassionately in person, by phone, email, and text
- Process payments and support invoicing and administrative tasks
- Maintain accurate and up-to-date patient records
- Coordinate communication between clients and the veterinary team
- Keep the front desk and client areas organized, clean, and welcoming
- Support the team with shared clinic responsibilities as needed
What We’re Looking For
- Strong communication skills and a friendly, professional presence
- Ability to stay organized and focused in a fast-paced environment
- Confidence managing multiple tasks and shifting priorities
- Genuine empathy for pets and their people
- A team-first mindset and willingness to help where needed
- Previous customer service experience (veterinary experience is an asset)
Veterinary Assistant
About the Role
Are you passionate about animals and hands-on patient care? This role is an opportunity to support our medical team, assist in procedures, and play a direct role in delivering high-quality care to our patients.
What You’ll Do
- Support our veterinarians during exams, surgeries, and procedures
- Gently and safely handle and restrain patients
- Run in-house lab work (e.g., bloodwork, urinalysis)
- Administer medications as directed
- Maintain a clean, organized, and welcoming clinic environment
- Educate pet owners on home care, medications, and preventative care
What We’re Looking For
- Experience in a veterinary clinic or animal care setting (preferred)
- Excellent communication and collaboration skills
- Ability to stay organized and focused in a busy environment
- Compassion and empathy for both patients and clients
Why You’ll Want to Work With Us
We are a busy, team-oriented clinic where every role matters. You’ll be part of a workplace where:
- Teamwork and communication are essential
- Your contributions are valued and recognized
- You can build meaningful relationships with clients and their pets
- No two days are the same
- Your growth and development are supported
Ready to Join Us?
When applying, please indicate which position you are interested in.
If you thrive in a collaborative environment and want to be part of a team that truly supports one another, we’d love to hear from you.
Please apply only through Indeed, candidates contacting our clinic directly will not be considered.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
