Bilingual Customer Service Representative
DLL Group
Oakville, ON
  • Respond in customer inquiries and resolve customer issues
  • Ensure that the team goals are met including 24 hour turnaround time and fee income
  • Respond to customer escalations and communicate lessons learned/solutions appropriately
1. Inbound Calls
  • Respond to customer questions and inquiries regarding their active contracts, and review and resolve any issues (within guidelines)
  • Interact with Vendors and End Use customers
  • Warm transfer calls as required to other DLL staff members
  • Ensure turnaround time is met, advise Manager or Team Leads if it is in jeopardy
  • Participate in department and cross-functional initiatives
2. Administrative Functions
  • Respond to customer or vendor faxes and emails regarding active contracts, and resolve issues as related to the inquiry
  • Prepare and fax information as necessary (account reconciliations, contract copies, etc.)
  • Review contracts and investigate as required to determine scope of more involved issues, in order to take necessary action and prepare required paperwork to resolve or correct customer issues
  • Track individual productivity on a daily basis
  • Quote Buy-outs, Pay-outs and flat cancellations
Hours of Work: 8:30 am to 5:00 pm, with occasional rotation of late shift: 9:30 am to 6:00 pm

“Our values are not imposed from the top, but built by the members themselves.”

ESSENTIALS:
  • Minimum College diploma in business or administration, or equivalent customer service experience
  • Minimum of 1-2 years customer service experience
  • Bilingualism (French/English) is required
  • Strong interpersonal as well as written and verbal communication skills
  • Must be self-directed, decisive and goal oriented, and comfortable working in an empowered work environment with established goals/expectations and limited step-by-step direction
  • Strong relationship building skills and a team player
  • Strong organizational and planning skills
  • Strong aptitude for working with numbers coupled with a basic knowledge of accounting practices
  • Ability to work in a very fast-paced environment
SETTLING IN:
At DLL, you’ll deal with the constantly changing needs of our business and our partners. To make sure we succeed, members must look to the future and adapt to the present. That’s why we also encourage members to seek out the best skills across all our offices. The more networked we are as an organization, the more effective we can be at seeing more than a customer, and working harder as a partner.

All members enjoy:
  • Two working days per year volunteering for a local charity
  • Career development opportunities: online learning, member development programs, Tuition reimbursement program.
  • Outstanding Medical, Dental, Vision and Paramedical benefit programs
  • Employer paid defined contribution Pension plan
  • Industry leading Vacation package
  • Subsidized Gym membership programs
  • Employee Referral program
  • Open concept modern working environment
DLL IN A NUTSHELL:
DLL specializes in asset-based financial solutions for equipment manufacturers, dealers and distributors in the Agriculture, Food, Healthcare, Clean Technology, Transportation, Construction, Industrial and Office Technology industries. We operate in more than 35 countries to enable businesses to obtain and use the assets they need to contribute meaningfully to the world. Our offerings include vendor finance, commercial finance, life cycle asset management, consumer finance, leasing and factoring. For more information about our organization, visit www.dllgroup.com.

GOOD TO KNOW:
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.