Why Choose Us?
Novolex® is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.
Our Sustainability Commitment
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
How You'll Perform the Role
To provide excellent customer support daily.
- Process all customer purchase Orders received via fax or e-mail, ensure accuracy of pricing, correct item number, product quantities and product availability before confirming customer Purchase Order.
- Follow up with the Pricing Department on any pricing discrepancies and inform the customer when information is in their interest.
- Send order confirmation to the customer within 24 hours.
- Ensure lead times standard operating procedure when applying the customer require date for delivery to avoid any rush/urgent shipments.
- Follow the Customer Documentation Flow (SOP) to ensure all documents (Purchase Order, Order confirmation and BOL) is sent over to Finance Department for invoicing.
- Provide on time response to customer enquiry within 24 hours.
- Follow up with the Scheduling department regarding any product shortages, increase of usage based on order patterns and advise customer of any delays or shortages.
- Check inventory continuously and follow up on with Scheduling on “hot items” or shortages daily.
- Work directly with Shipping department to ensure customer receives on time delivery and address any late shipments, missed appointments, drivers detained, and any carrier problems that may arise.
- Prepare Goods Return Request received from the customer for QA complaints, product shortages and damage products.
- Action daily backorder reports and follow up on product availability and notify the Customer of any shortages and provide dates when to expect delivery.
- Action daily Open orders with Past Due Ship dates and determine the reasons why customer order was not ship on time.
- Ensure all customer Open Orders ship and close within the same period.
- Other duties/ projects, as assigned by Manager.
What We Need From You
- 1-3 years of Customer Service with multi-process manufacturing experience.
- Excellent attention to details.
- Good oral and written communication skills.
- Great interpersonal skills with colleagues/customers.
- Strong organizational skills, good at multi-tasking and time management skills with the ability to meet tight deadlines.
- Excellent Knowledge of Microsoft Office suite (Outlook, Excel, and PowerPoint).
- Team player.
- Minimum of high school diploma.
What You'll Get From Us
Benefits
With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.
Community Engagement
At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.
Job Reference: CA00513
