Dispatch Manager
Benefits
- Professional, organized company.
- New equipment that is cleaned and maintained.
- Full Time – Permanent Position
- $28.00 - $33.00 per hour
- Health Benefits
- Company supplied uniform/PPE including jacket, hoody, and T-Shirts.
The Opportunity
We are looking to hire a Dispatch Manager on a Permanent Full-time basis. Reporting to the CEO, the Dispatch Manager will be primarily responsible for achieving established service delivery and overall company objectives in safety, quality, cost, and productivity. They will be responsible for planning and directing daily and weekly operations to ensure services scheduled for completion are executed on time. The Dispatch Manager is a key point of contact for the Field Supervisor and Field Technicians as they fulfill the Company’s customer value commitment to “Be the Best.”
Responsibilities
- Responsible for planning and scheduling activities for Field Supervisors, Field Technician Leads, Field Technicians and Sub- Contractors as they perform general landscaping, grounds maintenance, and snow clearing duties throughout the year, servicing various residential and commercial properties.
- Managing workflow by monitoring personnel and resources and developing reporting processes & procedures.
- Balances workload in assigning work to team members daily to support Company service delivery requirements and customer satisfaction objectives.
- Coordinate and manage the most efficient routes for the Company to remain cost-effective, generating routes and timelines to minimize how many Field Technicians are dispatched.
- Monitor the weather and driving conditions to avoid potential issues regarding driver safety and timeliness of services.
- Keep an organized listing of service requirements, ensuring reliable service for our customers.
- Maintain records, monitor Field Technicians' daily activities, and monitor their working hours and equipment/vehicle usage.
- Ensure team members have the proper training, skills, and tools to provide high-quality work in a safe and efficient manner.
- Identify improvement opportunities for quality, productivity, and safety and either lead or recommend action plans.
- Administer company policies for the department and ensure fair and consistent application of policies and procedures. This includes administering the PPS Progressive Discipline Policy and supporting with terminations when required.
- Provide daily coaching and performance management to Field Supervisors and Field Technicians to maximize productivity, engagement, and overall team contributions.
- Manages customer complaints as required. Will determine issues with the customer and relay information to the service delivery team in real time so problems can be resolved promptly.
Who You Are
Customer Focus - Sees the world through customers' eyes, understands their needs, exceeds expectations, and establishes and sustains long-term relationships.
Communication - Is proficient in various communication styles and uses the appropriate style that suits the message and the audience.
Action Oriented - High level of self-motivation and initiative with the ability to work well under pressure.
Decision Making - Drives decisions to closure with good data, willingness to take risks, and understanding of potential outcomes.
Driving Results - Engages people effectively across the organization and mobilizes them to act.
Planning and Organizing - Prioritizes activities, efficiently establishes appropriate courses of action, and monitors progress.
Coaching and Developing - Able to analyze skill gaps where required and respond accordingly with effective development plans.
Teamwork - Helps everyone operate as “one team,” committing wholeheartedly to agreed-upon outcomes and the good of the whole.
Accountability - Holds self and others accountable for individual and collective results.
Adaptability - Changes priorities to meet changing demands; Adjusts quickly to new responsibilities and tasks.
Problem Solving - Uses rigorous logic and methods to solve difficult problems.
Competent: You have the knowledge (and common sense) to identify a problem, and you do what you can to correct it.
Patience: You will be training employees.
Other Requirements
You possess the following experience, and skills:
- Minimum 2 Years of experience in Dispatch Management or a related field is required.
- Minimum 2 Years of progressive and diverse experience in residential and commercial property maintenance and snow clearing.
- 3+ years of previous experience leading a small team.
- Intermediate level proficiency with Microsoft Office applications (Word, Excel). As well as competent with utilizing mobile apps that will be used for documenting service delivery.
- A Valid Class 5 Driver's License is required with a clean driver's Abstract.
Office/Yard is located at 1415 28 Street NE Calgary, AB.
Only those candidates selected for an interview will be contacted.
