Senior Manager Corporate Security
The Senior Manager Corporate Security directs and overseas all core aspects of fraud management, fraud detection, fraud prevention and fraud loss for Servus Credit Union. The role comprises the following primary functions: (1) establish strategic development and direction and provide management leadership and mentorship for all security activities within Servus Credit Union; (2) ensure integrity, resilience and relevance of all fraud management related programs; (3) work closely with Operations and other business units to ensure business objectives are met while minimizing loss and reputational risk; (4) contributory leadership to the anti-money laundering team to ensure organizational success.
This position oversees the development and delivery of fraud prevention and detection strategies and initiatives in conjunction with other Servus business units and stakeholders to ensure shared goals and distinct roles and responsibilities are understood and related goals and objectives are achieved. This position understands how strategic fraud management contributes to reputation and ensures that the strategic objectives are achieved for the organization.
This position aligns the security program with strategic imperatives and addresses all aspects of security for the organization’s business, including investigations, administrative security, physical security, personnel security, security education and training, contingency planning, crisis management and emergency preparedness.
KEY RESPONSIBILITY AREAS
Provide specialized advice/consultation to investigative inquiries relating to fraud, defalcation incidents, irrecoverable losses and other significant criminal investigations.
Provide expert strategic advice/consultation to senior management on designing, implementing and maintaining controls to protect assets, information and people.
Develop recommendations for presentation to senior management to address issues identified as a result of investigative reviews.
Responsible for the prevention and management of operational losses, through consultation, analysis, education, reporting and the co-ordination of investigative services.
Servus Credit Card Program
Develop and manage protocols, policies and procedures for handling fraud losses related to Servus self-hosted credit card program.
Develop strategies to minimize the risk of losses through the multi-faceted credit card platform.
Develop and maintain partnership with selected credit card vendor, to ensure fraud protocols are consistent with the Servus business model.
Provide subject matter expertise to credit card vendor to establish and maintain custom fraud prevention rules applicable to the Canadian market.
Manage Corporate Security Policies and Procedures
Manage and review on a continual basis the policies for fraud loss by branches to Corporate Security Department.
Manage (with Banking Operations) all changes to forms regarding procedures for branch fraud reporting.
Maintain standard procedures with respect to investigation of fraud, internal theft, member and Credit Union losses, robberies, extortion, kidnapping, threats and bond claims.
Strategic Fraud Intelligence
Provide strategic research that helps Senior Management identify opportunities and threats to the credit union.
Stay informed of and be compliant with all applicable laws and regulations and be knowledgeable of current trends in the security industry.
Provide expert advice on risk management and identify viable solutions to control weaknesses to business management.
Develop and conduct Corporate Security training seminars on investigation results of fraud, internal defalcation, robbery policy and procedures and any other topic that may be requested by branch managers, supervisors, front line staff or any other employee of Servus Credit Union.
Provide SME to internal partners to develop enhanced fraud prevention awareness to Servus Members.
Establish strategic direction and provide management leadership and mentorship for all security activities with the company.
Assume a leadership position and exercise direct line authority during crises, emergencies, and disasters.
Contribute to and take part in development of department strategy, annual plan, budgeting and creation of performance metrics to achieve department and corporate goals.
Liaise and participate as a resource with senior business and/or functional management, to discuss and respond to operational needs and the development and enhancement of new products and services.
Business Continuity Emergency Response
Provide specialized advice to assist with the development and maintenance of the Corporate Business Continuity Plan.
Contribute to, and take part in, the mitigation process during a disaster event to reduce any impact to Servus Credit Union, its staff and Members.
Provide expert knowledge and advice on a first response basis to emergency situations, incidents or crisis.
ESSENTIAL REQUIREMENTS FOR THE POSITION
Minimum seven (7) years equivalent experience supplemented with relevant security courses is recommended for this position.
Previous knowledge/experience within the Financial Institution sector is an asset.
Knowledgeable of established Interviewing and Interrogating techniques (Reid, PEACE).
Experience in conducting complex, in-depth criminal and civil investigations.
Able to write detailed, clear and concise reports.
Demonstrated ability to conduct interviews of witnesses and suspects, testify in court or arbitrary processes.
Acutely familiar with Criminal Code and Banking Law.
Must possess excellent team management skills, as well as strong problem-solving, lateral thinking, communications, project management, planning, and organizational skills.
Exceptional verbal, written and interpersonal communication abilities are a must and strong presentation skills.
The ability to relate to all levels of staff including executive.
Astute negotiating skills in order to implement, complement, and process changes in the branch and department network.
Ability to exercise discretion and maintain confidentiality on all matters at all times.
Education and Training:
University or College degree with Criminology related focus is an asset.
Law Enforcement/Retail Loss Prevention experience is a definite asset.
Certified Fraud Examiner (CFE).
Crime prevention through environmental design (CPTED).
Any other special requirements necessary to do the job:
Must be flexible and willing to travel on short notice. Weekend or shift work, etc.
The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.