Winter Warming Bus Support Worker
Boyle Street Community Services
Edmonton, AB

REPORTS TO: Manager, Outreach and Support Services

SALARY RANGE: $18-$19.94 per hour

HOURS: 2PM-10PM, 5 days a week or 2 days a week depending on shift availability

JOB ID: 19-053BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

Job Purpose:

The Winter Warming Bus functions as a mobile drop-in, bringing a little of Boyle Street Community Services to those who cannot come to us. It runs from 2 PM-10 PM, seven days a week (12 PM – 8PM on Sundays) from November 1 until April 30.

The purpose of the Winter Warming Bus is to:

  • Deliver life-saving, survival based services to those living outside around the city.
  • Link people with services and programs appropriate for their needs.
  • Connect with other Winter Emergency Response Drop Ins to ensure coordination of services.
  • Transport people to shelter when appropriate

The position could require working weekends. This position is contingent on funding for the Winter Warming Bus.


  • Interact with community members, many of whom are sleeping rough, effectively:
  • Identify and address emergency needs
  • De-escalate highly charged emotional situations
  • Refer and connect individuals to other services providers to help meet long term needs
  • Be part of a team that helps maintain the security and consistency of the Winter Warming Bus
  • Record data about access to the Bus services and complete daily activity logs


Education: Post secondary education in the Human Services would be an asset

Skills, Abilities and Attitudes:

  • Understands the challenges and stresses facing people who live in poverty.
  • Treats people with respect and in a sensitive manner.
  • Knows how to problem-solve with people who face emotional and psychological challenges.
  • Able to handle multiple demands at the same time; exceptionally well organized.
  • Can de-escalate tense inter-personal and group situations.
  • Listens well, has a calm demeanor and knows how to solve practical problems.
  • Comfortable completing shift reports and doing some data entry.

Experience and Other Requirements:

  • Experience working with Aboriginal peoples and individuals from diverse cultures.
  • Experience organizing group recreational activities.
  • Physically fit to possess the physical ability to respond quickly to, and deescalate effectively, difficult, potentially volatile situations in a confined space
  • Valid Class 4 Driver’s License is required for one of the full time positions
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Positions will be filled as soon as suitable candidates are found.

Interviews will take place the week of September 30, 2019
How to Apply

Please submit your resume and cover letter. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Job Types: Full-time, Temporary

Salary: $18.00 to $19.94 /hour


  • supporting Indigenous and culturally diverse people: 2 years (Required)
  • organizing group recreational activities: 1 year (Required)


  • Edmonton, AB (Preferred)


  • Child Intervention Check within last 6 months (Preferred)
  • able to work 2-10PM shifts including weekends (Required)
  • Criminal Record Check within last 6 months (Preferred)