Responsible for performing order processing, and customer service and supporting the Sales and Marketing team with the day-to-day requirements of distributors/retailers.
Detailed Responsibilities
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Accurately and efficiently perform order entry and invoicing; maintaining customer web portal with shipping notices and invoices
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Ensure purchase order pricing matches correctly to customer or provincial pricing in ERP system
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Prepare proforma invoices
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Track shipment of products to customers to ensure timely delivery
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Expedite customer orders as required
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Answer incoming calls and emails from customers
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Handle and resolve customer requests where judgement and initiative are required to resolve and/or make recommendations.
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Proactively assist customers with orders, product inquires, product availability and return requests
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Investigate and resolve problems released to shipment of product (damages, order discrepancies, etc.)
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Process return authorizations for product complaints
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Escalate customer issues, inquires and feedback to Customer Service Manager
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Cover front desk responsibilities when Executive Assistant is away
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Support and assist the sales and marketing team as required
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Perform data entry and/or excel analysis from time to time
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Other duties as assigned
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Fluent in English and French (written and oral)
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Strong communication skills (written and oral)
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Excellent customer service experience and interpersonal skills
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Ability to work both independently and as a team member
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Strong data entry skills, attention to detail and ability to prioritize and plan work
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Strong ability to multitask with a sense of urgency
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Strong ability to adapt to changing workload priorities
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Strong problem solving/troubleshooting skills
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A self-starter who uses a variety of resources effectively to get results
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Intermedium skills in MS Office : Word and Excel, working knowledge of SAP preferred
