GEF Seniors Housing is the largest non-profit social housing operator for seniors in Alberta and is a registered charity. We are passionate about supporting the quality of life for seniors in every facet of our operations, and we are searching for a like-minded professional to fill our Site Leader – Housing & Client Services role.
The Site Leader – Housing & Client Services plays a vital role in supporting the Portfolio Manager to ensure that the organization’s Mission, Vision, Values, and Quality of Life Philosophy are reflected in all aspects of operations, client relations, and team management. This position is instrumental in fostering positive relationships with residents, tenants, staff, families, and external partner agencies, promoting a sense of community, and ensuring a high standard of service delivery.
This role requires a strong combination of leadership, communication, and problem-solving skills, as well as a deep understanding of GEF's commitment to delivering exceptional service to residents and tenants. By building and maintaining positive relationships and ensuring compliance with standards, the Site Leader – Housing & Client Services helps to create an environment where all clients can thrive.
Key Responsibilities:
- Support GEF’s operational objectives by ensuring that initiatives and processes are effectively communicated and implemented at the portfolio and site level.
- Support respectful, dignified, and compassionate interactions with clients, their families, and staff, ensuring transparency and fairness in service delivery.
- Ensure the effective management of client files and records, including tenancy documentation, occupancy reporting, and housing data in YARDI.
- Support Human Resource functions at the site level, including staff training, performance management, coaching, and attendance management.
- Champion and actively participate in the implementation of GEF’s Health, Safety, and Wellness Program initiatives, ensuring compliance with Alberta’s Occupational Health and Safety Regulations.
- Oversee day to day site operations, including service delivery, resident engagement, community activities, and coordination with maintenance teams for repairs and building upkeep.
- Build and maintain positive relationships with residents, tenants, families, staff, and community partners to enhance client experience and community vibrancy.
- Assist with budget monitoring, financial accountability, and resource management to support operational sustainability.
- Support compliance with legislative and regulatory requirements, including inspections, audits, and housing standards.
- Participate in conflict resolution, addressing concerns and complaints with fairness, empathy, and professionalism.
- Other site duties as assigned by the Portfolio Manager or designate.
Qualifications and Competencies:
- Post secondary Degree is preferred.
- Minimum three (3) years’ experience in a supervisory or management role; experience working with seniors or in housing/social services is an asset.
- Proficiency with Microsoft Office; familiarity with YARDI or other property management software is an asset.
- Excellent written and verbal communication skills, with the ability to handle sensitive situations with professionalism and tact.
- Strong interpersonal and customer service skills, with the ability to build respectful, compassionate relationships with residents, tenants, families, staff, and partners.
- Demonstrated leadership abilities, including staff coaching, performance management, and fostering a positive team culture.
- Strong organizational and time management skills, with the ability to manage multiple priorities and maintain smooth day to day operations.
- Effective problem solving and conflict resolution skills, with the ability to assess issues, identify solutions, and work toward timely resolution.
- Commitment to equity, diversity, inclusion, and culturally sensitive service delivery.
Requirements:
- Must have a valid driver’s license and own vehicle and submit a copy of the driver’s license upon request.
- Must have the ability to flex hours of work for some evenings, nights, and weekends.
- Ability to travel between sites as required.
Details: Full time, Days, 37.50 hours per week, Monday to Friday, 8:00AM to 4:00PM, Evening, night and weekend hours as required.
Pay Scale: Commensurate with education and experience.
Locations: GEF Locations throughout Edmonton. (travel between sites is required, mileage paid)
What We Offer:
- Comprehensive Benefits Package, including:
- Medical and Dental Coverage
- Health Spending Account
- Disability Insurance
- Life Insurance
- Participation in the LAPP Pension Plan
- Generous Paid Time Off
- Paid Training, including Health & Safety certification and hands-on, role-specific learning
- Company-covered Criminal Record Check
This job competition will remain open until a suitable candidate is found.
The successful applicant will be required to undergo a criminal records check.
