Fraud Agent (On-call, variable hours)
Toronto, ON
What is the opportunity?

As a Fraud Agent, you will support RBC's Client First strategy and deliver a superior Client experience by providing administrative and quality service to Clients. You will enhance RBC's risk mitigation strategy through administrative process and fulfillment of Demarket transactions. You will work closely with One-Centre (NFDG) partners and other service partners.

What will you do?

Account closure, posting and reporting.
Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible
Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Take full accountability for quality and accuracy of day to day responsibilities, ensuring a balanced focus on enhanced client experience, efficiency and operational risk.
Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s)

What do you need to succeed?


Experience with using MS Excel and strong computer literacy skills.
Proven ability to work efficiently in a detail oriented fast-paced environment.
Willing to work various shifts on an on-call basis between the hours of 9am-6pm Monday to Friday, and flexible to work weekends and holidays when needed.


Knowledge in banking system such as Service/Sales CSS Platform.
French language skills.
Fraud or Branch Retail experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Continued career advancement opportunities
Exposure to strong mentorship and leadership examples
A comprehensive Total Rewards Program including bonuses and flexible benefits
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, and high-performing team

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: Toronto
Address: 10 York Mills Rd
Work Hours/Week: 0-37.5
Work Environment: Service Centre
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Hourly
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 04/26/2019
Req ID: 186718

Posting Notes: