- Strong skill set in Microsoft M365 and Google for Education ecosystems, along with
experience with Microsoft Power Platform, including PowerBI, along with Python and
PowerShell.
- Experience and knowledge working with and building AI Agents.
- Exemplary attention to detail with excellent planning, and time management skills.
- A valid driver’s license (level “G” minimum)
RESPONSIBILITIES
CUSTOMER SERVICE / DIRECT SUPPORT TO END USERS
- Addresses the needs of end users, either over the phone or via submitted service
requests.
- Assesses and troubleshoots technical issues and works toward achieving an appropriate
resolution.
- Addresses issues that may include but are not limited to network connectivity, wireless
connections, fire and print services, cloud platform, classroom technology
hardware/software and user authorization rights.
UPDATE AND MAINTAIN INFRASTRUCTURE
- Implements and maintains critical infrastructure requirements at key times during the
year (e.g. March Break; Summer Break).
- Completes maintenance tasks include but are not limited to upgrading, installing, and
configuring routers and switches, printer replacements, desktops, and devices, etc.
MAINTENANCE OF CLOUD SERVICE PLATFORMS
- Ensures cloud-based platforms are aligned with best practices.
- Implements new configuration settings as the platforms implement new feature sets
which support the requirements of the Education sector and its end users.
OPERATIONAL PROCEDURES AND DOCUMENTATION
- Ensures IT operational procedures and other related documentation is reviewed and
kept updated.
- Documentation requirements include but are not limited to standard operating
procedures, guides, and other resource materials.
Information Technology Specialist of 3
Job Description
