Operations Supervisor (Park Ambassador Team)
Capilano Suspension Bridge Park
North Vancouver, BC

Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is looking for an energetic, collaborative, motivated, Operations Supervisor. If you are passionate about the organization, enjoy leading a team and enthusiastic about creating amazing experience for guests, we would love to hear from you.

Who we are:

  • We are the number one tourist destination in Vancouver
  • We are passionate about creating experiences guests and team members are amazed by
  • We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests

What’s in it for you:

  • Competitive wages
  • The opportunity to work with a great team of people in a busy retail warehouse environment
  • Free coffee, tea and fountain pop with your reusable cup
  • 30% discount on food, while on shift,
  • 40% discount at the Trading Post gift store
  • A thriving social scene with regular team member events #TeamCapGroup
  • Guest passes for friends and family

What You'll Do:

  • Oversee daily operations of the Park Ambassador team to ensure consistency of Guests experience throughout CSBP,
  • Ensure adequate and consistent coverage of safety stations
  • Ensure seasonal, guest engagement stations are staffed appropriately when labour permits
  • Monitor team’s ability to engage with guests
  • Assist to ensure all scheduled shifts are being filled, communicated and identify needs to ensure maximum coverage during all business times (peak and non-peak), working within budget,
  • Work with all Operations Supervisors to oversee daily operations of CSBP and ensure consistency of Guests experience throughout the process, as needed,
  • Ensure Park presentation is maintained at a high level with particular attention to the West Side, Bridge Safety Station, Cliffwalk and Cliffwalk exhibit area,


  • 1 to 2 yrs. supervisory experience in a guest focused industry,
  • Diploma in Tourism/Hospitality Management or Business Management or an acceptable combination of education, training and experience, an asset,
  • Must be comfortable speaking engagingly, clearly and audibly to large groups of people,
  • POS experience, knowledge of RTP system an asset,
  • Must be responsible, reliable and able to work well under pressure in a fast paced, exciting environment to meet fluctuating needs,
  • Ability to work successfully in a team environment and contributes consistently through a positive manner,
  • Ability to work evenings, weekends and holidays throughout the summer and winter season, which may include Christmas Eve, New Year’s Eve and New Year’s Day,
  • Occupational First Aid is an asset,
  • Strong communication skills, multilingual is considered an asset,


  • Ability to work evenings, weekends and holidays throughout the summer and winter season, which may include Christmas Eve, New Year’s Eve and New Year’s Day,
  • While performing the duties of this position, team members are required to be on their feet for extended periods of time,
  • While performing the duties of this position, required to work in a variety of weather conditions,
  • Occasionally required to lift and carry up to 20lbs, and,
  • Occasionally required to lift and climb a step ladder or step stool.

Apply Now!


The Capilano Group comprises retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Cafe and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

Job Type: Full-time


  • tourism/hospitality: 2 years (Preferred)