The Senior Parking Services Assistant is responsible for assisting with training, coaching, and supporting the Parking Services Assistants. The incumbent will assist with special events on campus. The Senior Parking Services Assistant will provide feedback to the Operations Coordinator and Manager, Parking Services. The incumbent will be enforcing parking regulations throughout Western University campus and providing administrative and transactional support for various individuals and processes. The incumbent will patrol campus using an assigned vehicle with license plate recognition, compile and issue parking citations, and provide information on various parking regulations to the community. The incumbent will respond to general inquiries in person or by telephone and/or 2-way radio, and may maintain an inventory of equipment.
The incumbent will also provide data entry and analysis where necessary, including but not limited to citation patterns and correspondence.
- Please note, successful applicants will be required to work a variety of day and evening shifts in this position.
Qualifications:
Education:
- Completion of post secondary degree/diploma
- Preferred area of study: Social Sciences
- Possess and maintain a valid Ontario G Class Driver's license (with a clean driver's abstract)
Experience:
- 2 years’ administrative experience providing customer service
- 2 years of professional driving experience
- Driving experience in a support service or employment role preferred
- Experience training and coaching others
- Knowledge of Western University and campus parking practices preferred
Skills, Abilities & Expertise:
- Ability to maintain a positive, outgoing attitude, with genuine customer service orientation
- Excellent communication skills with the ability to actively listen, inform and explain parking regulations in a clear and positive manner
- Demonstrated ability to train, coach and support colleagues, while working effectively as a member of the team
- Knowledge of event coordination and planning
- Knowledge of general office procedures and ability to operate standard office equipment
- Ability to follow formal business practices with high attention to detail
- Ability to employ a systematic and efficient approach to work
- Computer skills with the ability to learn and use software programs
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load
- Ability to work in a manner that is compliant with confidentiality requirements
- Proven ability and natural inclination to interact with others in a professional, respectful and diplomatic manner
- Ability to work well under pressure and use good judgment in assessing difficult situations
- Ability to work independently and in a team environment
- Ability to work outdoors in a wide range of weather conditions, drive and walk for long periods of time
- Reliable and dependable with the ability to consistently work assigned schedule
