ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a Canadian healthcare organization established in 1922, which develops, manufactures and delivers health care products and services worldwide.
We currently have the following career opportunity:
Service Delivery Representative - Home Oxygen Delivery
Western ProResp (London, Ontario)
Full-time Permanent Position (Monday – Friday 9:00am-5:00pm)
Salaried position (starting at $22/hr)
As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen equipment and a variety of home health care equipment in and around the region. In this role, you are a vital representative of our services in the community. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.
All applications submitted online will be reviewed and considered. No phone calls or resume drop-offs please.
Why Choose ProResp?
Because you can make a meaningful and lasting impact on an individual’s quality of life. Every ProResp employee is considered a caregiver and an important part of our mission - helping people breathe easier. Working for ProResp - means that you become part of a team that provides compassionate, innovative, high quality health care and exceptional customer service.
We take pride in creating a work environment that allows you to grow, both professionally and personally. We strive to make ProResp a positive environment where you are happy to come to work and motivated to provide outstanding client care.
Our reputation as the leader in respiratory care in Ontario is the result of our experienced, dedicated and passionate employees. We choose people who are aligned with our mission and values and strive to maintain the highest quality care and service for clients and partners.
What We Offer
In addition to fair and competitive compensation and the joy of working for an ethical, reputable, positive company we offer:
Challenging careers that impact patient care and the opportunity to learn constantly
Clear, consistent and demonstrated values
Socially responsible environment
Steady business growth
An environment that is supportive of promotions and transfers
A voice in Employee Surveys
Regular 2-way communication with leadership
Regular performance reviews
Regular Salary Reviews
Comprehensive Group Family Benefits including:
Health and Dental Benefits
Employee Assistance Program
Out of Country Insurance Coverage
Paid sick days
Annual paid floater day
3 weeks paid vacation to start
Paid On-Call Hours
Paid On-Call Stand-By Hours
Company-paid licensing fees for designated positions
Company Car and Smart phone (for designated positions)
Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements
Set up of equipment for new oxygen clients and delivery to existing clients
Meet clients’ needs by delivering products according to daily schedule and as committed
Instruct clients in equipment operation and safety procedures
Appropriately complete necessary documentation as required for client records and billing
Preferred skills and abilities:
Proven ability to work safely in a physically demanding environment, safety conscious
Ability to work independently with strong time management abilities
Effective communication skills with staff and customers
Excellent geographic knowledge of the region.
Ability to work independently and as team member; ability to multi-task
Reliable and committed to providing excellent service, flexible and adaptable nature
Considered an asset:
Previous work experience in driving/delivery involving customer service
Work experience in a physically demanding environment
Previous training in Transportation of Dangerous Goods (TDG)
Hours of work: 37.5 hours per week - Monday to Friday, 9:00am-5:00pm with 30minute unpaid lunch. Some flexibility in hours will be required to meet business needs. It is a requirement of this role to participate in the shared rotational on-call schedule. On-call hours are in addition to your regular weekly hours.
Able to drive on a frequent basis holding a valid full G Driver's License (for 3 years or longer) with satisfactory driving record
Occasional to frequent walking, standing and sitting; occasional climbing of stairs; frequent lifting and carrying up to 60 lbs; frequent pushing and pulling up to 48 lbs; occasionally pushing and pulling up to 100 lbs; defined as heavy work
Visual and audio acuity, English communication skills (speaking, reading, writing), problem solving, working with the public and others
Must maintain satisfactory standing with ongoing background checks
Must be clean shaven where a respirator seals to the skin of the face or neck when the use of a N95 respirator is required during the course of duties for: Worker Protection and Fit Testing (orientation and bi-annual testing at minimum)
Education: Secondary school graduate at minimum.
This is an opportunity with a growing, highly reputable organization. To learn more about our company visit our website at www.proresp.com.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at firstname.lastname@example.org.