ABOUT THE ROLE
Eye Consultants Hospital is a leading ophthalmic care facility dedicated to preserving and restoring sight through exceptional patient care and advanced medical technology. We are seeking a professional, organized, and compassionate Medical Assistant/Receptionist to join our team.
In this role, you will be the first point of contact for our patients and a vital link within our clinical team. You will be responsible for creating a welcoming environment, managing patient flow, and providing administrative support to our physicians and allied health professionals. Your work will directly contribute to a seamless and positive experience for every patient.
KEY RESPONSIBILITIES
Patient Services & Front Desk
- Warmly greet patients upon arrival, register new and returning patients, and accurately update demographic and insurance information
- Schedule, confirm, and reschedule appointments for physicians and specialists using our scheduling system
- Optimize provider schedules to minimize wait times and gaps
- Handle all incoming phone calls, emails, and in-person inquiries with professionalism and empathy
- Direct calls to the appropriate staff and take accurate messages
- Process payments for non-insured services, collect co-pays or outstanding balances, and provide receipts as required
Administrative & Clinical Support
- Accurately enter patient data, scan and upload documents, and maintain organized digital patient records
- Ensure all necessary documentation is available for appointments
- Coordinate referrals to specialists and schedule diagnostic testing for patients
- Process referrals, requisitions, and third-party forms
WHAT YOU BRING
Experience & Education
- Previous experience in a medical office, hospital, or clinical setting is preferred
- A diploma or certificate in Medical Office Administration is an asset
Skills & Attributes
- Strong organizational skills with excellent attention to detail
- Effective communication and interpersonal skills, with a compassionate and professional demeanor
- Ability to multitask in a fast-paced environment and remain calm under pressure
- Proficiency with electronic medical records (EMR) systems and Microsoft Office Suite
- A customer-focused mindset with a genuine desire to help patients
WHY JOIN EYE CONSULTANTS HOSPITAL
- Meaningful Work: Contribute to a team that makes a difference in patients' lives
- Professional Growth: Gain valuable experience in a specialized healthcare setting
- Collaborative Culture: Join a supportive, team-oriented environment
- Competitive Compensation: We offer a fair and competitive compensation package
HOW TO APPLY
Please click "Apply" on Indeed and submit your resume.
Pay: $21.20-$25.52 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Are you legally authorized to work in Canada?
- Are you comfortable working in a fast-paced healthcare environment?
Work Location: In person
