Team Leader
YM Inc.
Brandon, MB
As an integral member of Management, the Team Leader will assist in maximizing store sales through good judgment and strategic and successful business management by ensuring customer satisfaction and successful visual merchandising. Achieves the Company’s 7 Operational Objectives by being a strong and respected role model to all associates.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to the following:

Training, Coaching and Development:
  • Provide training and orientation to new employees
  • Provide fair, ongoing and effective training and coaching to all store level employees so that they can successfully execute their jobs
  • Complete Measurable Performance Indicator forms in order to fairly assess associate performance and have subsequent discussions with the associates regarding performance, progress and development
  • Partner with the Store Manager to hold employees accountable through a fair and consistent performance management process
  • In partnership with the Store Manager, counsel and effectively resolve team performance issues through effective coaching, Performance Improvement Plans and the Development Plans
  • Ensure and manage employee compliance with Company policies. (e.g. dress code, cell phone, lateness policy)
  • Provide discipline to store level employees in accordance with the Company’s discipline policies
  • Is knowledgeable in and uses all available training resources to maximum benefit including the MTP and the Passport to Success
  • Actively participate in his/her own training by putting into practice what has been learned
  • Effectively recommend termination of employment, as long as termination criteria is met
  • Complete necessary Health and Safety training and adheres to corporate Health and Safety policy requirements that contribute to a safe work place
  • Hiring and Succession Planning:*
  • Successfully identify potential candidates for hire
  • Conduct interviews and extend offers of employment, as long as new hire criteria is met
  • Conduct reference checks on potential hires
  • Assist in retaining the best talent by contributing to creating an environment where people feel valued and respected
  • Recommend employees for promotion/demotion
Customer Service Excellence:
  • Ensure customer have a memorable and enjoyable shopping experience at all times
  • Ensure the store is NCO at all times, including the back room and washrooms
  • Ensure all employees are committed to providing friendly and knowledgeable service
  • Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer
  • Project professionalism and Company image in both attitude and attire by adhering to dress code practices and all corporate policies and practices
Time Management:
  • Effectively utilize time management skills to get the job done promptly and efficiently while meeting Company objectives, within set timelines
  • Complete schedules as assigned by the Store Manager
  • Assign and distribute duties to employees
  • Maintain the employee Requested Time Off Calendar
  • Maintain Employee Availability Forms
  • Sales and Wage Cost:*
  • Implement direction by the Store Manager, Co-Manager, Assistant Manager and/or MIT
  • Assist in achieving store budget
  • Support employees in meeting sales objectives
  • Provide support to ensure successful inventory management
  • Manage the “On Call” process, including determining which employees are to be called in for additional shifts or sent home during slow periods
  • Visual Merchandising:*
  • Ensure visual merchandising and marketing strategies/direction are implemented as per Company direction within required timeframes
  • Ensure effective maintenance of visual merchandising standards in the store
  • Effectively participate in the execution of visual launches
  • Support the activation of markdowns
  • Solid understanding of store’s visual directives including colours, fabrics, trends and designs; an ability to analyze and maximize fashion knowledge
Loss Prevention:
  • Actively contribute to store achieving shrink target
  • Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and external losses
  • Conduct employee bag checks before and after an employee’s shift
  • Ensure administration policies and procedures are adhered to
  • Notify the District Loss Prevention Manager of any LP related concerns
  • Verify and prepare recalls, damages and transfers, to be authorized during the District Manager’s visit
We thank all applicants for their interest however, only those selected for an interview will be contacted. Bluenotes is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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