Improve lives. Love your job. Grow your career.
At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 382 collection centres, 16 laboratories and service over 20 million patients each year.
Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.
This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities. LifeLabs is currently looking for a Casual Client Information Specialist. This position will be based out of either Surrey or Burnaby, BC depending on operational needs.
The Client Information Specialist position serves as the initial customer contact for telephone calls to Lifelabs. The Client Information Specialist screens the call to understand the nature of the inquiry and satisfactorily resolves the request. This involves interaction with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with the policy and procedures. Demonstrates Lifelabs Vision and Values in all activities.
Causal employees are scheduled to work as required by the operation and will work anywhere from 0 to 37.5 hours weekly, Monday through Sunday. Some shifts may be pre-assigned and other shifts will be considered ‘on call’ (i.e. coordinated with Scheduling on day of). Employees are required to complete a Casual Availability Form each year and commit to provide ongoing availability that meets operational needs.
Your responsibilities will include:
Provides test results and test information to internal and external clients in an efficient and accurate manner. This includes calling, faxing, and answering incoming inquiries as required.
Receives and implements requests for additional testing on specimens.
Provides patient information to referring physicians and referral labs.
Refers questions/complaints to specialists as appropriate for follow-up
Responds to routine inquiries from doctors and patients, ensuring follow-up to our clients.
Ensures client service information is current by collating statistical information and documentation, follows-up to ensure information is received, updates information as appropriate, file searches archives for medical/legal purposes
Receives and follows-up requests for physician consultations
High school graduation and/or completion of a Medical Lab Assistant training program, or equivalent training or experience
Knowledge and understanding of tests and services provided by the company and good understanding of the overall flow of the laboratory
Ability to operate telephone system
Excellent client service skills
Be able to work independently as well as part of a team and be flexible and adaptable
Excellent problem solving skills
Good understanding of Medical terminology an asset
Ability to be flexible and take a positive attitude towards change
Minimum 40 wpm and basic computer knowledge
Ability to cope in stressful situations
Good organizational and time management skills
Excellent communication, interpersonal and public relation skills
Does this sound like the job for you? We’d love to discuss your qualifications. Apply online today!
As a caring and customer driven organization, LifeLabs is committed to providing inclusive, barrier free services and workplaces. We will accommodate the accessibility needs of individuals with disabilities during the recruitment process. Should you require accommodation, please advise the Recruiter who contacts you and we will work with you to meet your needs.
LifeLabs has operated in Canada for more than 50 years. It is a leading provider of laboratory testing and management services, contributing to the treatment and prevention of disease by enabling healthcare providers to operate more efficiently and effectively. LifeLabs provides more than 100 million diagnostic tests for approximately 19 million patients visits annually. Information from these tests plays a vital role in predicting, diagnosing, treating and monitoring disease. LifeLabs operates the largest community medical laboratory network in Canada, together with our hospital and healthcare partners. LifeLabs also partners with healthcare providers to build a healthier Canada by transforming and managing laboratory organizations to better meet the complex healthcare challenges of today and tomorrow.