Discover Holidays Inc. is seeking a Senior Travel Designer Supervisor and Content Expert to join their team in Vancouver.
The position is office-based and is permanent and full time (40 hours a week, and includes some Saturdays on rotation).
Salary: $80,000 annually plus commission. Group benefits include Extended health and dental and a monthly wellness allowance available after 3 months of probation.
Duties:
· Design and manage higher volume of optimized itineraries balancing traveler experience and commercial value;
· Reach monthly sales targets and strive to exceed monthly targets;
· Ensure team is following company procedures, guidelines, and customer service standards;
· Assist with creating and developing new processes and procedures to streamline the booking process;
· Recommend and provide input for alternate products and suppliers;
· Address and resolve inquiries and complaints from customers and clients;
· Identify discrepancies in costing by reviewing team’s work to ensure accuracy across the business;
· Assist Manager with hiring and prepare onboarding for new team members;
· Supervise and support team members to grow team’s skillset and product knowledge;
· Determine staffing requirements for the team;
· Evaluate the team’s daily operations and present solutions and recommendations for improvements;
· Set work schedules for the team;
· Support and complete special projects assigned for the accounting and IT department;
· Assist Manager with motivating and maintaining the spirit of the team;
· Act as Caretaker in the Manager's absence.
Requirements:
· Completion of secondary school is required;
· A college diploma in Tourism or related field is an asset;
· At least 2 years of previous work experience in the travel industry is required;
· English language ability is required;
· Previous experience of supervising a team is an asset;
· Destination and product knowledge of Alaska and Canada and specialist destination knowledge of Australia, New Zealand and Fiji is strongly desired;
· Proven sales ability, reaching and surpassing targets with consistent figures, is desirable;
· Demonstrated ability to handle high volumes of business is an asset;
· Customer focused with the ability to take the lead to provide solutions for travel related problems for the team is an asset;
· Outstanding interpersonal skills and ability to build strong relationships with team, suppliers, and customers is required.
How to apply:
*Please do not call or apply in person.
Please email your resume and letter of interest to: [email protected]
OR
Mail resume and letter of interest to:
Discover Holidays Inc.
400 – 601 West Hastings Street
Vancouver, B.C.
V6B 1M8
*Please confirm in your resume that you are legally authorized to work in Canada (i.e.: either a permanent resident or citizen of Canada or a refugee claimant with a valid work permit).
Pay: $80,000.00 per year
Work Location: In person
