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Quality, Change and Configuration Manager (Rolling Stock / Customer Service)
SIEMENS MOBILITY LIMITED
Montréal, QC
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Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

In your new position as Quality, Change and Configuration Manager you will be responsible for leading the continuous and high standard Quality Assurance and Improvements of our products and processes. As a member of our Rolling Stock and Customer Services team in Montreal, you will play a key role for the successful delivery and entry into service of the new fleets’ trainsets. You will work closely with and support the Project Director, Manager, and the Project Team to act in compliance with the processes and in archiving project targets in adherence to project milestones and schedule. Ensuring product / service / project quality, contract, and requirements fulfillment and thus customer satisfaction.

What will you do?

Responsible for the development and establishment of a joint Quality, Change and Configuration management Process-Framework for Commissioning, Warranty and Service Team
Responsible for the quality management system in the project and the associated organization of prevention (incl. Q-Strategy, Q-Planning, Q-Steering, Q-Assurance, Q-improvement) over the defined project duration
Establish effective and efficient planning, coordination, monitoring and reporting (e.g. EPIQ) of the project specific quality assurance measures and by that proactively contributing to the reduction of project risks and avoidance of NCC’s
Create a Quality Assurance and Audit plan for delivery of the relevant activities and scope of the Rolling Stock and Customer Services Team
Advises and/or conducts quality-related methodology / tools (esp. risk management, identify and conduct relevant lessons learned, Quality Gates, NCC management, root cause analyze, etc.)
Ensure all specific contractual and customer requirements are identified, traced in the requirements management V&V-module (e.g. DOORS), and delivered in expected quality in interaction with support functions and key suppliers
Develop and contribute to KPIs related to the contract deliverables to monitor and control the progress of the targets, driving business improvement
Defining standards for the project teams document management process and ensuring quality of results and documentation
Processing, and tracking of open items as well as organizing and performing regular quality audits and inspections, with internal project stakeholders as well as external with the customer (e.g. final acceptance of trainsets, performance of servicing activities) and demonstrate improved product performance and customer satisfaction
Ensuring the accuracy and updating (e.g. ENG and warranty changes, service requests) of vehicle configuration on documentation and CMMS
Supporting the project team on identification and documentation of (systematic / repetitive) quality issues (HW/SW - design, installation and functional) to enable (time) optimized problem solving and increased reliability of the trainsets
Engage with Rolling Stock and Customer Services organization for proactive and reactive fleet improvements

What will you need to succeed?

Degree or diploma in engineering or technology related field and/or equivalent education with professional experience
Has extensive experience (5-8 years, 2+ projects) in a quality role working in industry, construction, engineering, or transportation-based industry
Has experience in mapping and understanding of QA processes based on ISO standards (e.g. ISO 9001)
Experience working as the QA on development and service projects.
Broad technical understanding of Rolling Stock industry, with in-depth knowledge of Rolling Stock maintenance techniques, procedures, and best practices
Preferred experience of supervising and leading multi-functional teams in a rail environment,
Leadership, customer focus, strategic innovation and influencing skills
Experience in managing contracts and budgets
Knowledge of continuous improvement techniques and principles
Preferred very good knowledge of English. Very good knowledge in French both written and spoken is an asset
Experience working with Requirements Management and associated tools such as IBM DOORS is an asset
Experience working with Maximo – CMMS is an asset.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is the global market leader for mobility solutions that enable the efficient, safe and ecofriendly transport of people and goods – and help improve the quality of everyday life for millions of people around the globe. Our range of offerings includes rail vehicles, rail automation, road traffic management systems and rail electrification. Our data-driven services offer customers unrivaled value-added in the rail sector. Our intelligent mobility solutions increase the availability of infrastructure, optimize throughput and create a new quality of passenger experience. We call this Ingenuity for Life.

Making a difference together we raised $$385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Organization: Siemens Mobility

Company: SIEMENS MOBILITY LIMITED

Experience Level: Experienced Professional

Job Type: Full-time

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.
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