We’re looking for a Claims Representative, Intact Prestige to join our growing team!
As a Claims Representative, Intact Prestige your work will have a big impact on the investigation and handling of property damage and automobile claims for high profile customers. You will obtain details to determine the circumstances and causes of the loss; transcribe and check the statements and calculate the total loss or damage covered by the policy, to negotiate a fair settlement of the claim.
Here are a few ways you'll make a difference:
Investigate relatively complex personal lines property and automobile claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers and any other related parties
Analyze the client's insurance coverage and explain clearly what their protections are in relation to the claim presented
Collect the facts about the circumstances of the incident from policyholders, third parties and other stakeholders to determine the circumstances, causes and admissibility of claims
Assess the potential liability of the insured and / or third party by supporting their reasoning on relevant and well-substantiated investigation elements
Anticipate recoveries and direct the investigation accordingly. Identify third parties who may have potential civil liability claims against the insured
Actively collaborate with the various related indemnification and underwriting services, as well as external specialists
Communicate effectively with the client to inform him of developments
Annotate and document your file in accordance with the company's standards and guidelines
Negotiate complaints with third parties efficiently, if appropriate
Ensure sound management of external costs
Keep up to date on Intact’s Prestige products, appraisal and investigation techniques and services
Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
University degree or college diploma preferred and/or equivalent business experience
Completed or working towards a Chartered Insurance Professional (CIP) designation
Minimum of 3 years of claims experience in property and/or automobile damage claims for high profile customers (preferred)
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and goal oriented, capable of working in a fast paced and changing environment
Demonstrates strong problem solving and troubleshooting skills
Ability to work under minimal supervision
Ability to travel occasionally as needed
Here are a few reasons why others have joined our team:
Willing to cross-train on auto or property line of business
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
Flexibility in how and where you work
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A casual ‘dress for your day’ culture that encourages you to be yourself
A $350 annual wellness account that promotes an active lifestyle
We are an Equal Opportunity Employer
At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees. If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that you’ll be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.
For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
This posting closes on July 3, 2020 at 11:59pm EST.