Essex Home Hardware Building Centre – Essex, ON
There is no better advice for your home improvement projects then from a Home Owner themselves. At Essex/Tecumseh Home Hardware our employees care as much about your home as they do their own. From simple tasks to major home renovations, our experts can help you every step of the way. If you have as much passion to help Home Owners with their projects as you do your own .
We are now hiring for the Essex location and are looking to add to our team of supervisors at the Essex store. This is a part time position that could lead to a full time position.
PRIMARY FUNCTION
A store supervisor is generally responsible for assisting with the day to day operations of the store assigned by the owners .These duties commonly include supervision of personnel ,serving as manager in his /her absence , helping to meet sales and financial objectives ,including advertising and promotions planning; working on special projects; supervising inventory ,merchandising ,pricing; and facilitating communications between management and employees. A supervisor performs all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers.
Duties/Responsibilities
Provide guidance and supervision for store staff members as directed by the store owners.
Assist store owners with staff meeting and training.
Serve as store manager in owners absence.
Advise store owners well in advance of need for increase or reduction in sales personnel.
Make suggestion to store owners when equipment requires replacement.
Identify current or foreseen operating situations and inform store owners in a timely manner to facilitate a solution.
Suggest rule or policy changes to store manager when you think such changes would improve efficiency,morale , operations, profit, sales, etc.
Be a positive role model by following company procedures.
Attend shows and markets as directed by store owners.
Develop promotions to build store traffic.
Ensure that the sales floor and sales staff are ready for all promotions.
Understand and use merchandising techniques that produce the highest possible level of sales.
Ensure that end-caps and feature displays are properly merchandised ,maintained, and changed on a timely basis.
Facilitate and maintain communication between employees and store owners.
Be responsive to employees who have questions and or comments about their job responsibilities.
Encourage employees to share their ideas and suggestions.
Resolve employee complaints and problems
Take appropriate disciplinary action(s) or acknowledging positive behavior by employees: maintain records of such actions.
Greet and assist customers on the sales floor.
Be aware of shoplifting and take action, consistent with company policy, to discourage it .
Maintain good customer service through your presence on the sales floor by making effective use of your knowledge of products, projects, and services. Set a good example for other employees through your ability and desire to assist customers and to maximize sales.
Resolve customer claims and /or complaints in a manner that is timely, courteous, and discreet.
Authorize credit limits, acceptance of cheques, etc. in a manner consistent with company policy.
In the absence of a store owner, exercise sound judgement in the event that a departure from store policy may be required.
Understand the POS system and procedures related to purchases.
Work on additional duties and assignments as assigned by management.
Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behaviour to management in order to have the situation corrected.
EDUCATION/SKILLS REQUIRED
Ability to lead
Ability to work co-operatively in team atmosphere.
Ability to work a flexible schedule including weekends, evening, and holidays.
Excellent communication skills.
2-3 years of prior retail experience beneficial.
Good understanding of Home Hardware's policies and procedures .
Willingness to continually develop professional skills and knowledge base.
WORKING RELATIONSHIPS
Reports directly to a store owner.
Pay: $17.20-$19.15 per hour
Work Location: In person
