Toronto, ON, Canada Req #8233
Monday, April 12, 2021
Ceridian. Makes Work Life Better™
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.
Job Location: For this role, we are open to remote work and can hire anywhere in the United States and Canada
Senior Services Operations Analyst
About the Position:
The Services Operations team supports the success of the Services group by working closely with leadership and other stakeholders to identify and lead various initiatives to drive improvements to the business.
Reporting to the Sr. Director of Services Operations, you will be aligned to one of the Services leaders and are a critical business partner to that leader and to the rest of the Services leadership team. You are focused on understanding the key business drivers and using that information to support all the related processes. You will assist with and/or own scorecard and performance metrics, financial modelling, forecasting, capacity planning, project management, internal analysis, and process streamlining.
This role provides an excellent opportunity to join a group that is challenged with a wide range of project types and has exposure to the Services leadership team. You will see the impact of your work in this role.
Perform complex data analysis blending operational and financial data to allow senior management to make critical business decisions.
Confidently present and discuss key metrics and results with the senior leadership team.
Gain expert understanding of current and future business processes.
Report on operational dashboard and goals. Work with the team to develop a monthly cadence for relevant metrics by consolidating communications and existing reports.
Support and/or drive financial reporting and analysis.
Understand and be able to articulate revenue and expense implications of operational processes.
Identify, evaluate and quantify process improvement opportunities; present key findings and propose improvement recommendations.
Ensure operational processes are followed within the Services teams and that appropriate tools exist to support the teams in maintaining the integrity of data and/or process flow.
Deliver work that is of high quality, accuracy and relevant - this includes financial models, management-ready presentations, and other relevant outputs as required.
Work closely with other teams such as Finance and Sales Operations to understand and execute various initiatives within Implementation.
Other ad hoc projects as required.
Positive attitude with a drive and capacity to learn quickly and challenge the status quo.
Ability to collaborate, negotiate and persuade, while maintaining positive relationships.
Excellent organizational skills, follow-through on tasks, and ability to prioritize multiple tasks under pressure.
Experience in reporting and creating dashboards for leadership level audiences and knowledge of DAX and PowerBI
Evidence of strong analytical skills, problem solving, and strong logical thinking.
Experience leading projects from concept to results. Strong time management and organizational skills to manage multiple projects simultaneously.
Ability to work independently and manage deadlines at a fast pace amidst changing requirements and ambiguity.
Flexibility and willingness to work on a variety of different types of projects.
Strong business and financial acumen.
Strong verbal communication and presentation skills. Ability to clearly articulate business objectives and manage large group discussions, including to senior management.
Advanced Excel skills including building financial/ operational models from scratch based on business requirements, understanding content of existing models and troubleshooting errors/issues.
Strong PowerPoint skills with the ability to craft executive-ready presentations.
Experience with data modeling or statistical analysis a plus.
Experience with FinancialForce or NetSuite and basic to intermediate understanding of SQL
Develop solutions to complex problems that require the use of independent judgement and creativity.
Demonstrated understanding of performance measurements, metrics, business and financial analysis.
Bachelor’s degree and strong academic record. A business background is an asset.
5+ years of relevant work experience in a fast-paced company with demonstrated examples of initiatives taken to improve an existing workflow.
3+ years in a reporting or similar role working with financial or other models in Excel an asset.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Job Family Technical Job Function Implementation Pay Type Salary