Client Care Representative - Real Estate
Location: Mississauga (Port Credit), Ontario
Job Type: Full-time
Obsessed with Million Dollar Listings? Know the real estate lingo? If you are an excellent communicator who is meticulously organized and can anticipate the ‘next need’ of those around you, then this job is for you! This is a unique opportunity to work in a fast-paced, client-facing support role with the top luxury real estate team in South Mississauga. You'll be on a client care team, supporting 8 - 10 top-producing real estate professionals as they provide concierge-style service to luxury buyers and sellers.
We are a leading and innovative real estate firm committed to providing exceptional service to our clients. With a focus on integrity, professionalism, and customer satisfaction, we pride ourselves on being a trusted partner in the real estate journey. As we continue to grow, we are seeking a dynamic and customer-oriented individual to join our team as a Client Care Representative.
Position Overview: As a Client Care Representative, you will be an integral part of our client services team, ensuring that every client experiences the highest level of care and satisfaction throughout their real estate transactions. You will play a key role in building and maintaining strong client relationships, providing support, and ensuring a seamless experience for our clients.
Responsibilities:
- Client Communication: Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring timely and effective communication throughout the real estate process.
- Transaction Support: Assist clients in navigating the various stages of real estate transactions, including document management, scheduling appointments, and coordinating with internal teams.
- Issue Resolution: Proactively identify and resolve client concerns or issues, demonstrating a commitment to delivering outstanding service and ensuring client satisfaction.
- Market Knowledge: Stay informed about current real estate market trends, property values, and industry regulations to provide relevant information and guidance to clients.
- Database Management: Maintain accurate and up-to-date client records in our CRM system (we use Salesforce), ensuring all interactions and transactions are documented for future reference.
Qualifications:
- Valid Driver’s License & Vehicle: Essential for client meetings and property visits.
- Real Estate Experience: Prior experience in reception, sales, or customer service within the real estate industry is preferred. An advanced understanding of real estate transactions and processes is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Organizational Skills: Strong organizational and multitasking abilities to manage multiple client relationships and tasks simultaneously. Exceptional attention to detail is required.
- Independence: Ability to work independently is a must.
- Problem-Solving Skills: Proven ability to identify and resolve issues promptly, demonstrating a solution-oriented approach.
- Tech-Savvy: Proficiency in MS Office, Google Drive, and experience with CRM systems, preferably Salesforce.
- Personal Attributes: Dedicated, trustworthy, and honest. A resourceful self-starter with a keen desire to learn.
Benefits:
- Competitive salary
- Professional development opportunities
- Collaborative and supportive team environment
Salary: $22-27/hour, depending on experience
Job Type: Full-time, M-F, (9am – 5pm)
Work Remotely: No
If you are passionate about delivering exceptional client experiences, have a keen interest in real estate, and possess the skills outlined above, we invite you to apply for this exciting opportunity. Join us in shaping the future of real estate services!
How to Apply: Please submit your resume detailing your relevant experience and why you are a great fit for this position to [email protected]
Job Type: Full-time
Pay: $22.00-$27.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- On-site parking
- Paid time off
Flexible language requirement:
Schedule:
Education:
- Secondary School (preferred)
Experience:
- Real Estate: 2 years (required)
Ability to Commute:
- Mississauga, ON L5G 4V6 (required)
Ability to Relocate:
- Mississauga, ON L5G 4V6: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-08-01
