Loewen is looking for a Window & Door Service Technician. This unique career opportunity offers you the chance to use your diverse product knowledge and hands-on experience. The successful candidate will have proven ability to build effective relationships and interact with customers in a positive manner, along with your demonstrated passion for ‘getting the job done’ in the field service and installation areas of the business. Travel is required.
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Visit job sites to repair or replace window and door products as required.
Visit dealers and job sites to provide installation and service training to Loewen customers and third party service providers
Provide customer support via phone, video call and email to explain technical details and troubleshoot product operation and performance issues
Provide parts identification and technical support to Customer Service Advisors and suggest product improvements.
Schedule and coordinate travel and accommodation when required.
Maintain proactive and consistent communication with customers, peers, and Leaders.
Participate in knowledge development opportunities on an ongoing basis.
Diverse window and door knowledge and experience
Ability to interact professionally with customers and develop solid relationships.
Effective solution based problem solving skills
Ability to lift 50+ lbs. and work at heights.
Solid planning and organizational skills and ability handle competing tasks
Ability to handle conflict and seek effective outcomes
Must have a valid passport and be willing and able to travel.
Must be safety minded and detail oriented.
Effective computer skills required using Microsoft Office.
Window and Door experience is preferred but willing to train suitable candidate.