JOIN THE HANKKI LEADERSHIP TEAM
HANKKI Canada Inc. is looking for motivated and experienced restaurant leaders to join our growing Calgary team.
As HANKKI continues to grow, we are looking for candidates with different levels of leadership experience who can support our current and upcoming locations.
As a HANKKI Store Leader, you will help lead daily restaurant operations, support front-of-house and back-of-house team members, maintain food and service standards, and contribute to building a positive and accountable team.
This opportunity is designed for candidates with restaurant leadership experience. Based on your previous experience, leadership capabilities, and the needs of the business, successful candidates may take on Restaurant Manager or Restaurant Supervisor-level responsibilities.
Store placement will be determined based on operational needs, candidate experience, availability, and the Calgary locations the candidate is able to reliably commute to.
ABOUT HANKKI
At HANKKI, work is more than just a job. It is an opportunity to develop practical skills, build confidence, and grow as a leader through hands-on experience, teamwork, and ongoing training.
Since opening our first location in 2019, HANKKI has grown into a recognized Korean quick-service restaurant brand with locations across Alberta, a food truck, and continued expansion underway.
Your growth does not stop at the kitchen or counter. HANKKI provides opportunities to develop into store leadership, training, new store openings, franchise support, operations, marketing, finance, human resources, and other Head Office roles.
COMPENSATION
CA$41,600–CA$70,000 per year
Compensation will be determined based on relevant restaurant leadership experience, qualifications, and the level of responsibility assigned to the successful candidate.
The position may be structured as hourly or salaried depending on the successful candidate’s experience and assigned scope of responsibility.
Opportunities for compensation growth may be available as employees develop additional skills, complete training, demonstrate strong performance, and take on broader responsibilities.
POSITION OVERVIEW
The HANKKI Store Leader is responsible for supporting the successful daily operation of the restaurant and creating a positive experience for both customers and employees.
Depending on your experience and assigned responsibilities, you may lead individual shifts or take broader ownership of areas such as:
- Staffing and scheduling
- Inventory and ordering
- Food and labour cost control
- Sales performance
- Employee development
- Training and onboarding
- Customer experience
- Store standards and compliance
- Overall store operations
Restaurant Manager-level responsibilities may also include broader operational ownership, store performance management, product pickups, deliveries, and operational support between HANKKI locations.
You will work closely with other HANKKI Store Leaders and Head Office to maintain consistent operational standards and support the continued growth of the company.
KEY RESPONSIBILITIESStore Operations
- Lead and support daily restaurant operations across front-of-house and back-of-house areas
- Ensure smooth, efficient, and high-quality service throughout each shift
- Maintain a clean, safe, organized, and welcoming restaurant environment
- Ensure compliance with HANKKI operating procedures, food safety requirements, and workplace health and safety regulations
- Complete and supervise opening, closing, cash-handling, and daily operational procedures
- Monitor food quality, order accuracy, preparation times, and customer service standards
- Identify operational issues and take appropriate action to resolve them
Additional Manager-Level Responsibilities
Depending on the assigned role, Restaurant Managers may also be responsible for:
- Product pickups and deliveries
- Inter-store product and supply transfers
- Operational support at other HANKKI locations
- Coordinating store-level operational needs with Head Office
- Taking broader ownership of store performance, staffing, scheduling, and cost management
Team Leadership and Development
- Lead team members by example and provide clear direction during each shift
- Support the recruitment, interviewing, onboarding, and training of new employees
- Train team members on HANKKI recipes, service standards, food safety procedures, and workplace expectations
- Assign tasks based on operational priorities and monitor their completion
- Provide regular coaching, feedback, recognition, and development support
- Help employees strengthen their operational, communication, and leadership skills
- Address performance or workplace concerns professionally and respectfully
- Build a positive and inclusive team culture aligned with HANKKI’s values:
Help Each Other
Act With Heart
Nurture the Team
Keep the Promise
Kindness Matters
Include Everyone
Customer Experience
- Lead by example in providing warm, attentive, and memorable customer service
- Ensure orders are prepared accurately and according to HANKKI’s quality standards
- Respond to customer questions, concerns, and complaints professionally and promptly
- Support the team in maintaining efficient service during busy periods
- Encourage appropriate upselling and help the team achieve store sales targets
- Identify opportunities to improve the overall customer experience
Staffing and Scheduling
Depending on the level of responsibility assigned to the position:
- Support or manage employee scheduling based on projected sales and operational requirements
- Monitor employee attendance, punctuality, availability, and shift coverage
- Adjust staffing levels and task assignments based on business volume
- Coordinate shift coverage when unexpected staffing issues arise
- Communicate staffing, performance, and employee concerns to senior leadership or Head Office
- Maintain appropriate labour levels while supporting service quality and employee well-being
Inventory and Cost Control
- Monitor inventory levels and support accurate ordering and product receiving
- Complete or supervise inventory counts
- Ensure food and supplies are properly stored, labelled, rotated, and organized
- Monitor product usage, portion control, and food waste
- Review sales, labour, inventory, and cost information when required
- Help improve ordering and operational practices to support profitability
- Communicate product shortages, quality concerns, and ordering issues promptly
- Work with suppliers and Head Office to maintain reliable and cost-effective product availability
Business Performance
Depending on the level of responsibility assigned to the position:
- Support the location in meeting sales, labour, food cost, quality, and customer service targets
- Review operational and sales reports and identify opportunities for improvement
- Help implement procedures that improve productivity, consistency, and profitability
- Communicate store results, challenges, and operational needs to senior leadership
- Take ownership of assigned goals and follow through on operational commitments
- Support local promotions, sales initiatives, and company-wide campaigns
Collaboration and Communication
- Work closely with other HANKKI Store Leaders, franchise partners, and Head Office departments
- Participate in leadership meetings, training sessions, and company communication channels
- Share operational insights and best practices with other HANKKI locations
- Maintain clear and professional communication with employees and leadership
- Support new store openings, company events, promotional campaigns, and special projects
- Assist at other HANKKI locations, events, or food truck operations when required
QUALIFICATIONS
- At least two years of leadership, supervisory, or management experience in hospitality, food service, retail, or customer service
- Candidates interested in broader Restaurant Manager-level responsibilities should have strong relevant management experience
- Restaurant, kitchen, or quick-service restaurant experience is strongly preferred
- Proven ability to lead, motivate, train, and develop team members
- Strong communication and interpersonal skills
- Ability to remain calm, organized, and decisive in a fast-paced environment
- Strong problem-solving and multitasking abilities
- Experience with employee scheduling, inventory control, labour management, cost control, or sales reporting is an asset
- Knowledge of food safety and occupational health and safety standards is an asset
- Completion of a post-secondary program in Hospitality, Business Management, or a related field is an asset
- Food Handler Certificate is an asset
- A valid driver’s licence and ability to drive for work-related duties are required for candidates considered for Restaurant Manager-level responsibilities
- A driver’s licence is not required for Restaurant Supervisor-level responsibilities
- English and Korean bilingual ability is an asset
- Legally authorized to work in Canada
- Able to stand for extended periods and lift up to 40 lbs.
- Flexible availability, including evenings, weekends, and holidays
- Willingness to support other HANKKI locations, events, and operational projects when required
REWARDS AND BENEFITS
At HANKKI, we believe dedication and strong performance should be recognized through meaningful opportunities, support, and rewards.
Leadership and Growth Opportunities
Eligible employees may have access to:
- Performance incentives
- Employee referral rewards
- Leadership advancement opportunities
- Trainer development pathways
- New store opening opportunities
- Employee recognition and milestone celebrations
Grow While You Earn
Learning and development are an important part of the HANKKI experience.
As you build new skills, complete training, and take on additional responsibilities, you may become eligible for increased compensation and advancement opportunities.
Paid Breaks
Eligible breaks are paid in accordance with HANKKI policies.
Employee Meals
Team members receive complimentary HANKKI meals during eligible scheduled shifts.
Career Growth
HANKKI provides opportunities to develop into a variety of operational and Head Office roles, including:
- Store leadership
- Training and employee development
- New store openings and expansion
- Franchise support
- Operations support
- Research and development
- Marketing
- Information technology
- Finance
- Design
- Human resources
Health and Wellness Benefits
Eligible full-time employees may receive:
- Extended health care
- Dental care
- Vision care
- Paid time off
- On-site parking where available
- Employee store discounts
- Wellness-related benefits and partner discounts
Eligibility requirements and waiting periods may apply to certain benefits.
Long-Service Recognition
We recognize long-term commitment through employee milestones and long-service awards.
Uniforms
HANKKI uniforms are provided, with replacements available in accordance with company policy.
Birthday Recognition
Eligible team members receive a birthday gift card as part of HANKKI’s employee recognition program.
WHY JOIN HANKKI?
At HANKKI, leadership means more than directing a shift. It means supporting people, maintaining high standards, keeping promises, and helping every team member succeed.
Whether you are taking the next step in your restaurant leadership career or bringing extensive management experience to a growing company, this opportunity allows you to contribute to HANKKI’s continued growth while developing your own leadership career.
SCHEDULE
- Day shifts
- Evening shifts
- Weekends
- Holidays, as required
Work Location: In person – Calgary, Alberta
Candidates may be considered for different HANKKI Calgary locations based on operational needs, experience, availability, and the locations they are able to reliably commute to.
Pay: $41,600.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
Application question(s):
- What is your favourite HANKKI dish?
- Are you legally authorized to work in Canada?
- Based on your previous leadership experience, which level of responsibility are you most interested in?
- Please describe your most relevant management or supervisory experience, including the size of the team you led and your key responsibilities
- What are your long-term goals in the restaurant or hospitality industry, and how do you see a leadership role at HANKKI fitting into that path?
- Tell us about a time you successfully led your team through a challenging situation or helped a team member grow. What was the outcome?
- Would you be open to starting your training at another HANKKI location while we prepare for your assigned store or location?
- As our group continues to grow and create new opportunities, we’re excited to involve our team in that journey. Would you be open, in the near future, to being part of our Edmonton opening team or supporting out-of-city expansions?
- To help us determine the most suitable store location, which areas of Calgary are you able to reliably commute to for work? Please select or list all areas that apply.
- For candidates interested in Restaurant Manager-level responsibilities: Do you have a valid driver’s licence and are you able to drive for work-related duties, including deliveries or support between HANKKI locations, when required?
- And finally, the big question — when would you be available to start?
Work Location: In person
