Update
JOB POSTING # 897946
Position: Specialist, Audiovisual & Technology
Site: All sites, other Toronto hospitals and offsite at Conference Centre’s / Hotels
Department: Education Technology and Media Services
Reports to: Manager Education, Technology and Innovation Portfolio
Hours: 37.5hrs
Status: Permanent Full Time
Salary: $57,311 - $71,000
As a key member of the ETMS team, the SPECIALIST, AUDIO-VISUAL & TECHNOLOGY SERVICES supports the delivery of health care to health professionals via video conferencing and other innovative technologies. The primary responsibilities of this job include: leading the specialized technical operations of the ETMS Department in the area of expanded services, such as audio visual installation projects, service desk operations, educational video conferencing with multi bridges, computer software/hardware application support; ensuring equipment and staffing meet the needs of the client within UHN as well as outside health and other organizations; assisting with procurement of specialized equipment and technologies; performing maintenance and administration of various phases of the operational projects; managing the day-to-day technology needs of the users at UHN. The responsibilities of this role also include providing technical support for Tele-education events across all University Health Network sites; delivering, setting up, moving, dismantling and storing ETMS equipment and other peripheral devices within the UHN sites; troubleshooting and problem-solving audio visual equipment; assisting in the expansion of the ETMS program; performing cross-functional and/or other duties consistent with the job classification, as assigned or as requested.
KEY RESPONSIBILITIES
Audiovisual Technical Responsibilities and Event Administration:
1.0 Provides consultation
Consults and coordinates specialized technical services for UHN, which is a major portion of the job involving: Coordinating Educational Technology Activities/Events (e.g., Broadcasting, video casting, bridging with various networks)
1.1 Provides technical expertise
Contributes technical expertise to develop innovative technical solutions and applications across multiple UHN sites within the program budget and under minimal guidance
Provides education and support for the utilization of audio visual technology tools and devices for various initiatives to the inter-professional teams across UHN sites
Researches and assesses audiovisual technology, investigating technology for specific needs of clients including clinicians across UHN
Troubleshoots hardware and software (pre-setting, testing etc.)
Identifies new opportunities and provides recommendations on technology enhancements to improve the user experience with telehealth (e.g. streamlining technical support line)
Trains staff and volunteers on education technology
1.2 Conducts event administration
Intakes requests and schedules education, administration, conferencing events in various databases and scheduling systems (Microsoft 365)
Creates and manages database for the purpose of tracking and reporting educational audio visual activities
Books rooms and equipment accordingly
Coordinates end-user requirements for education, administration, conferencing events including liaises with internal and external clients to determine needs and pricing
Manages invoices, payment and account activity
Utilizes shared UHN resources (data, electrical wiring, maintenance, etc.)
1.3 Maintains audiovisual equipment and software
Coordinates hardware maintenance, audit, servicing and replacement schedules
Performs hardware troubleshooting and diagnostics
Performs software and peripheral device inventory purchasing and licensing
2.0 Provides audio visual installation support
3-years’ experience installing AV systems
Safely install AV components and hardware(DSP, video matrix and switchers, microphones, speakers, projection systems, displays, etc.)
Install structured cabling through raceways, conduits, junction boxes, walls, surfaces, and pathways
Build equipment racks as per equipment specifications; assemble rack walls, shelves, lacer bars, loading and securing electronic equipment in proper placement as per AV standards
Configuration of audio visual control systems and network enabled equipment
Complete AV system design including project bill of materials, system schematic design, flowcharts, block diagrams, reports, commissioning, and technical analysis
Basic networking skills and knowledge of network hardware (LAN, WAN, routers, switches, etc.)
Knowledge of programming Extron and/or Crestron control systems is an asset but not required
3.0 Procures, delivers, sets up, moves, dismantles and stores ETMS equipment and other peripheral devices within the UHN sites
Receives, documents and processes requisitions/work orders
Sets-up audiovisual equipment; tests equipment to ensure it is operational
Organizes the ETMS storage areas, including keeping an inventory of all equipment and jack locations throughout UHN sites; preparing new equipment purchasing lists to augment or replace current equipment; keeping abreast of new developments in audio visual equipment and techniques; recommends new initiatives, where appropriate
Provides expert advice regarding the purchasing of hardware and software customized to meet the needs of end users
Participates in hardware and software acquisitions for audio visual or communications technology
Advises on and actively participates in testing, selecting, evaluating and implementing new communication and information technologies
4.0 Troubleshoots and problem-solves audio visual equipment in real-time
Answers, triages and responds to technical issues that come through the technical assistance help line and is always available to answer calls within regular office hours
Multi-tasks troubleshooting numerous technical issues with clinicians across UHN sites at any given moment via tech line, in person or over email
Inspects and tests electronic equipment/components utilizing electronic testing instruments and tools
Locates and diagnoses faulty equipment, including: circuits, component, etc.; liaises with appropriate repair services, as required
Liaises with hospital IT department in activating and reactivating jacks and updating software
Troubleshoots and installs PC based videoconferencing systems including installing cameras and software
Provides minimal equipment repair on-site, whenever possible to avoid the necessity of sending equipment outside the Hospital for repairs
Accesses internal and external resources across UHN, when necessary, to resolve technical problems
5.0 Assists in the expansion of the ETMS program and the use of audiovisual technology across UHN
Provides expert advice regarding the acquisition of AV hardware and IT software and any customization to meet the needs of end users
Keeps up to date with audio visual and computer communication/technology trends within the industry and global healthcare environments, and monitors their potential for utilization within UHN
Develops education and training materials for users and various other graphic/video tools for department
Contributes in writing abstracts and presentations for national and international conferences
Assists in strategic planning for department
Establishes close relationships with UHN clinicians and employees to help promote the uptake of telehealth and evaluate the needs of the UHN community
6.0 Utilizes project management skills
Meets project timelines and updates team regularly
Oversees projects that utilize new and existing technology as well as the use of technology in improving workflow of both team and UHN clinicians
Collaborates closely with both internal departments and clinicians as well as external partnerships to complete projects
Implements results of projects into regular workflow
7.0 Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
Develops and maintains department daily event coverage schedule, which includes cross checking correct system usage and assigning appropriate staff coverage
Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner
Knowledge/Education
At minimum, completion of a 3 years community colleg, multimedia or audio and recording or recognized equivalent requred
At minimum over 3 years up to and includeing 4 years practical and related expereince and/or 2 years on-the-job training
Strong AV background and skills require
Experience working in a opsital environemtn preferred
Excellent orgnizational and time managment skills required
Excellent vermal and writeen communictions skills require
Ability to set priorities and meet deadlines
If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.
POSTED DATE: May 2, 2022 CLOSING DATE: June 14, 2022
Posting #897946
For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.