1. Develop and maintain positive working relationships with foster volunteers.
2. Communicate with the Volunteer team on foster volunteer statuses.
3. Provide excellent service to foster volunteers through appointments (pick up, returns, clinic,
and vaccinations) and through all communications including telephone and email.
4. Organize and return supplies for foster volunteers and account for equipment loaned.
5. Provide foster volunteer follow-up calls to schedule any health exams, vaccination, and
spay/neuter surgeries as required.
6. Schedule pick-up and return appointments for foster animals.
7. Maintain foster supplies in an organized manner.
8. Offer support to foster volunteers, and answer inquiries by phone, email, and in person.
9. Assist the team with foster volunteer appreciation events and recognition programs.
10. Support the Animal Intake team with daily clean-up tasks.
11. Communicate with internal and external contacts via bulletins, virtual meetings, telephone,
and email correspondence.
12. Participate and contribute to team meetings.
13. Maintain data entry, volunteer foster files and foster animal notes in the database.
14. Help as needed in all areas of administration, including answering phone, responding to
emails, and triaging requests for information. o
15. Other tasks as reasonably assigned.
Standards of Performance:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing
job duties, as well as when representing the Winnipeg Humane Society both inside and
outside of the shelter environment.
2. High standards of customer service.
3. Communicate effectively with all departments, volunteers, and customers.
4. Confidentiality is maintained on all matters pertaining to the WHS.
5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane
Society’s mission, policies, and practices.
6. Reliability and diligence in position.
Accountability:
Directly accountable to the Manager, Volunteer & Foster and maintain confidentiality on all matters
pertaining to the Winnipeg Humane Society.
Authority:
Authority to perform all assigned duties and responsibilities within established policies and
procedures.
Interpersonal Relationships:
- Regular, daily involvement with other WHS departments, volunteers, and customers.
Abilities, Skills & Knowledge:
- Basic knowledge of animal care, animal behavior, and health issues.
- Excellent attention to detail and accuracy when completing all tasks.
- Excellent problem-solving skills.
- Excellent oral and written communication skills.
