We’re now hiring WORK at HOME - Customer Service Advisors who strive to provide next-level care for our clients and their customers.
This is a full-time, permanent work at home opportunity offering competitive paid health benefits, paid top-notch training, promote-from-within advancement opportunities and employee recognition programs.
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
For more information, visit our website at: www.sutherlandglobal.com
As a Customer Service Advisor, you’ll bring your expertise to deliver exceptional service and solutions to our customers through inbound calls in a high-energy environment. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You can execute on delivering a great customer experience
You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
You are the "Go-To" person who helps others get the most out of their Products and Services
You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support
Our most successful candidates will have:
High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Proven ability to troubleshoot basic technical issues on Customer's personal devices; Internet connectivity, password resets, device setups, equipment upgrades
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Ability to stay calm under pressure
Positive and enthusiastic attitude
Ability to work in a dynamic Work at Home Team environment
Full time Availability:
Our Technical Customer Service Advisor will want to have open availability as we will be assisting customers on varying schedules 24/7.
Working from home is easiest when you are equipped with everything that you need! You must have:
Excellent Internet connectivity:
Access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A computer with:
1.6 Ghz Dual Core processor (the faster the processing environment, the better)
4 GB RAM
10 GB available hard drive space
One or more available USB ports (2.0 or greater)
A headset that is/has:
Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business
Don’t miss this opportunity to start/boost your career as a WORK at HOME - Technical Customer Service Advisor!
Apply Now. Your new job with us is waiting for you!