Customer Support Specialist
Real Estate WEbmasters
Nanaimo, BC
Real Estate Webmasters is a leader in the real estate industry, providing cutting-edge websites, products and online solutions to real estate agents and brokers across North America.

We are expanding our support team and we're looking for positive, outgoing people to be on the front line and provide awesome support for our clients.

What we're looking for in you:
You know and love working with computers.
You have basic understanding of websites, front-end and CMS systems, and possibly even some HTML/CSS knowledge.
You love interacting with people - talking and listening to people comes naturally.
You love helping people - you have a passion for teaching people and solving problems.
You have patience and always stay calm under pressure.
You are enthusiastic and positive - your happiness is contagious!
You have outstanding writing skills - you can create clear, concise and engaging responses.
You are not a robot - you are empathetic and sound like a human.
You are awesome!
JOB REQUIREMENTS

A taste of what you'll do:
Answer incoming phone calls and emails - you are the first point of contact for the company.
Troubleshoot issues and escalate tickets to our other support tiers.
Respond to support tickets using our support system.
Go above and beyond to wow our clients - you love our customers and they know it!

Bonus points:
Strong HTML knowledge
Technical/programming experience

About Us

Real Estate Webmasters (REW) is the leading technology provider for the top 1% of real estate professionals in the world.

REW's talented, dynamic team of over 150 young professionals , pushes the boundaries of real estate technology with innovative web and mobile design, high-performance CRM, search engine marketing services, and more.

Our talented developers, designers, project managers, customer support specialists, marketers, and sales professionals live and breathe REW's core values: Customer Success - Innovation - Always be Awesome. Plus we’re known to be killer at karaoke.

We’re always looking for incredible new talent in Nanaimo, Vancouver, and across North America. Come join our amazing team!

Skills
Customer Service
CSS
HTML