Retail Store Manager (Team Leader)
Custom Cellular
Sherwood Park, AB

(Full Time) Retail Store Team Leader

Custom Cellular, an independent TELUS dealership, has an immediate opening for a Full Time Team Leader!

As a Team Leader, you will work with staff to provide the Ultimate Customer Experience while striving to meet Personal and Store targets and goals. If you love technology, working with the latest and greatest devices, while providing support to your team members, look no further; this is a job for you!

Responsibilities and Duties

  • Opening/Closing of Store
  • Weekly /Monthly Cash Outs
  • Inventory /Merchandizing as needed
  • Store Scheduling
  • Provide Outstanding Customer Service
  • Work alongside Sales Representatives to achieve targets and sales goals.
  • Assist the customer in their buying decision in order to ensure their purchasing needs are met
  • Ensure customers receive exceptional after-sales service by helping them get the most from their device, and from their rate plan
  • Train, coach and motivate the Team to maintain a positive, focused work environment
  • Professionally handle customer escalations and concerns and work to resolve them
  • Ensure Policies and Procedures are clearly understood and followed on a daily basis
  • Remain current and knowledgeable on all products and systems


  • Minimum 2 years of Retail Experience preferred
  • Minimum 1 year of Management/Supervisor Experience preferred
  • Ability to work in a fast paced environment
  • Excellent communication skills
  • Commitment to driving sales and achieving store targets
  • Passion for the latest technology
  • Energetic and Enthusiastic
  • Positive attitude and adaptable to change
  • Must meet the legal age requirement to sign Legal Documents (18 in Alberta; 19 in British Columbia)

What’s in it for you?

  • Fun, positive and friendly environment
  • Competitive hourly wage plus commissions. Our Top Team Leaders earn an average of $25-$35 an hour with Commission
  • Sales Representatives and Team Leaders also earn additional income from Telus through the Telus One Program
  • Sales Representatives and Team Leaders receive up to 40% off their Home Services through our Ambassador Program
  • We, along with our Manufacturers, run various incentives throughout the year with the opportunity to earn additional income, devices, and trips! We have had reps attend the Superbowl and Stanley Cup Finals!
  • Company Cell Phone
  • Benefits available after 3 months
  • ATB Financial Discount Program
  • Opportunity to Demo the latest devices

Job Type: Full-time


  • Leadership/Retail Management: 1 year (Preferred)