Agricorp is looking for a Bilingual (English & French speaking) Customer Care Representative to join our Customer Care Services team in the Program Delivery division. This is a permanent position.
The Bilingual (English & French speaking) Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer Care Representative, you will provide customer service support to Ontario producers who use Agricorp’s business risk management programs, including Production Insurance, AgriStability, Risk Management Program and Farm Business Registration. In this role, you will:
Provide front-line contact in for customers by handling inbound and inbound customer inquiries via multiple communication channels
Respond to a wide variety of program queries by referring to specific criteria and details
Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
Provide data entry for specific customer program-related information, such as financial statements, tax documents and farm acreage and yield reports, in an accurate and timely manner
Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
Provide peer coaching and support to less experienced Customer Care staff
Assist in reviewing and updating Customer Care standard operating procedures and workflow processes
Perform a product liaison role and communicate with other departments to address business needs, as required
Act as subject matter expert to participate on project teams and other work initiatives
Job status: Permanent position
Work status: Full time in-office, remote and hybrid work arrangements are available
Location: Must live in Ontario to perform this role
Will be certified by the Ontario Public Service (OPS) in oral intermediate level French Certification
Post secondary education (college or university) in Business, Agricultural Sciences or related field or equivalent experience
1-3 years of related customer service, preferably in a call centre or Customer Accounts, in the financial services, insurance sector and Agricultural industry
Strong math skills with a high proficiency in data entry and computer applications, including Microsoft Office applications
Knowledge of insurance programs, including insurance claims and underwriting, financial statements, tax filing, and accounts receivables is an asset
Understanding of the agricultural industry and government business risk management programs are an asset
Teamwork and collaboration – Works cooperatively within diverse teams, work groups and across the organization to achieve group organizational objectives
Achieving quality results – Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
Program knowledge – Knows and understands the programs and services provided by Agricorp
Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
Client focus – Provides service excellence to internal and external clients
Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals while ensuring the optimal use of resources
As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agriculture industry. With more than 400 employees serving more than 47,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996.
Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. Please visit www.agricorp.com for more information.
To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.
Please submit your application for this position by August 1, 2022.
We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.