The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Reporting to the Program Manager, Special Voting Opportunities, the Mail Ballot Office Supervisor will be responsible for managing the day-to-day operations of the Mail Ballot Office/Call Centre.
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Manage the day-to-day operations of the Mail Ballot Office/Call Centre
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Assess requirements for Call Centre staff and schedule staff accordingly
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Assist Call Centre staff and respond to their questions
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Assess requirements for staff that will be tasked to assemble MB packages
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Provide direction and oversee MB package assembly staff
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Monitor the supply of MB package items to ensure they are adequate and replenish items accordingly
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Work with the IT Mail Room re: daily processing of MB packages
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Receive ballots from the Elections Office and reconcile the daily ballot count
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Review and print the labels for MB packages
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Communicate with electors as necessary on MB matters
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Coordinate with IT on any IT-related issues/requirements in the MB Office/Call Centre
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Pick up the mail ballots dropped off by electors in the drop-off bin at City Hall
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Organize the mail ballot package pick-up schedule including the contacting of electors as required
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Assist in the preparation of training material for Mail Ballot Office/Call Centre staff
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Serve as an Approver of Mail Ballot applications as needed
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Assist with the Mail Ballot adjudication and mail ballot tabulation processes
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Other tasks that may be assigned by the Chief Election Officer or Program Manager, Special Voting Opportunities
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Ability to perform duties with a high degree of accuracy.
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Ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism.
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Ability to manage priorities and deadlines with the ability to adapt and change priorities quickly with ease.
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Strong organizational ability with strong interpersonal and customer service skills.
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Ability to communicate effectively with internal and external customers.
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Ability to work independently and as part of a team.
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Ability to lead a team.
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Ability to have a high degree of flexibility, remain calm, and to meet tight deadlines under pressure.
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Ability to successfully pass a Police Information Check.
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Completion of a Diploma from a post-secondary institution
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Minimum of three (3) years job-related experience including supervisory experience
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Experience working in a call centre would be considered an asset
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Elections experience would be considered an asset.
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Municipal government experience would be considered an asset
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An equivalent combination of training and experience may be considered.
Position Status:
Temporary Full-Time
Duration of Appointment:
3 Months
Salary Range:
$76,680 - $95,850 annually
Hours of Work:
8:15 - 5:00 Monday- Friday, Compressed work week
Application Posted:
7/31/26
External Closing Date:
8/6/26
