ABOUT US
Paris Mirror Inc., along with its e-commerce arm, www.ibmirror.com, are the market leaders in the bathroom industry. Our story began in 2011 when we founded Paris Mirror and gradually carved a niche for ourselves as a supplier of mirrors crafted with flair and in exquisite designs. Today, we offer the highest quality LED illuminated mirrors, towel warmers, vanities, shower bases and bathtubs in the market, hold the biggest inventory and proud to say we have the happiest customers in the industry. Our Head Office and Distribution Center are located in Montreal, QC and Miami, FL.
JOB DESCRIPTION
We are a fast-paced company looking for a superior Customer Service Representative. In this role, you will provide product and service support to customers to facilitate sales and help resolve any emerging problems customers may face. We except the candidate to perform well in a team environment and have exceptional people skills.
RESPONSIBILITIES
· Manage incoming customer calls and chat requests through the website (B2C).
· Field inbound sales call, chat and email inquiries from customers who are interested in our products and services
· Develop sustainable trust and relationships with potential customers and maintain strong relationships with existing clients through open and interactive communication
· Identify and assess customers’ needs and offer technical support and production information to enable sales
· Handle customer claims, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution
· Process customer accounts, and maintain detailed notes of customer interactions (emails, chats and calls) in customer database
· Own and manage company’s RMA process
· Go the extra mile to engage, educate and ensure customer satisfaction
· Stay up to the date with industry trends and support with new sales prospecting activities that will help increase company’s revenue.
· When required, assist with customer service support activities of the B2B side of the business.
· Other administrative tasks as requested by management to advance the goals and objectives of the company.
REQUIREMENTS
· Native proficiency in English is required. Proficiency in French is a plus
· 5+ years of proven experience in customer sales and support roles - must have
· Proven track record in converting general incoming customer inquiries through phone and chat into sales
· Strong phone and chat contact handling skills and active listening
· Excellent communication skills
· Ability to multi-task, prioritize, and manage time effectively
· Highly processed-oriented with rigorous and tenacious follow-up abilities
· Proficiency with MS Office Suite, particularly Excel, CRM systems and back-office environments
· Work well autonomously as well as in a team environment
· College degree required, University degree will be considered an asset
WHY JOIN US?
· Hybrid work schedule: 4days office and 1-day home
o As part of the onboarding process, the incumbent will be required to work from the office 5-days per week until the ramp-up period is complete
· Paid breaks and lunch time – work for 35-hours but get paid for 40-hours;
· Free snacks and beverages;
· Quarterly team bonding activities/outings;
· An inclusive, diverse and friendly work environment;
Job Type: Full-time
Salary: $48,000 to $52,000
Location: 1625 Chabanel Ouest Montreal, QC H4N 2S7
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible language requirement:
- French not required/Considered an asset
Schedule:
Experience:
- Customer support: 5 years (required)
- Sales support: 3 years (required)
Work Location: In person
Job Type: Full-time
Pay: $48,000.00 per year
Schedule:
Work Location: In person
Expected start date: 2025-03-03
