TNT – The New Trend | Luxury Fashion Retail
TNT – The New Trend is seeking a polished, organized, and service-driven Client Experience & Operations Coordinator to join our retail team.
This is a key position within the store, combining exceptional client service with the operational and administrative responsibilities that help create a seamless luxury shopping experience.
The ideal candidate is highly organized, detail-oriented, confident communicating with clients, and comfortable working in a fast-paced, high-end fashion environment. You will work closely with our Personal Shoppers, management team, alterations partners, and clients to ensure every aspect of the client experience is handled professionally and efficiently.
Key Responsibilities
Client Experience & Administration
- Provide warm, polished, and attentive service to clients throughout their in-store experience
- Manage client-related administrative tasks, including client profiles, order information, special requests, and follow-ups
- Assist with client inquiries by phone, email, and in person
- Process purchases, returns, exchanges, payments, and other transactions accurately and professionally
- Help resolve client concerns and ensure issues are followed through to completion
- Maintain a high level of discretion when handling client information and purchases
Alterations Management
- Coordinate the alterations process from intake through completion
- Accurately document alteration requests and ensure garments are properly tracked
- Liaise with clients, Personal Shoppers, and alteration specialists regarding timelines and requirements
- Monitor outstanding alterations and proactively follow up to ensure deadlines are met
- Prepare completed alterations for client pickup or delivery
Personal Shopper Support
- Provide administrative and operational support to our Personal Shopping team
- Assist with preparing merchandise for client appointments
- Coordinate client holds, transfers, special orders, alterations, pickups, and deliveries
- Help Personal Shoppers manage client requests and follow-ups
- Ensure client appointments and transactions run smoothly from beginning to end
Store Operations
- Support daily opening, closing, and operational procedures
- Maintain accuracy across transactions, client orders, holds, transfers, and related documentation
- Assist with inventory movement, product organization, and operational projects
- Coordinate pickups, deliveries, and other client-related logistics
- Work closely with management to identify and resolve operational issues
- Help maintain the presentation and service standards expected within a luxury retail environment
Who We're Looking For
We are looking for someone who is:
- Exceptionally organized and detail-oriented
- Professional, polished, and confident with clients
- Warm, personable, and genuinely service-minded
- Able to manage multiple priorities without losing attention to detail
- Proactive and comfortable taking ownership of responsibilities
- A strong communicator, both verbally and in writing
- Comfortable with technology, POS systems, and administrative tasks
- Reliable and accountable
- Able to remain composed and solutions-oriented in a fast-paced environment
- Interested in fashion, luxury retail, and delivering an elevated client experience
Previous experience in luxury retail, hospitality, client services, administration, concierge services, or another high-touch customer environment is strongly preferred.
Pay: From $18.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
Work Location: In person
