Inn Manager- Fogo Island Inn

LA BONNE ÉTAPE
Fogo Island, NL

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Job details

Full-time
3 days ago

Benefits

Dental care
Employee assistance program

Skills

Budgeting and forecasting
Hotel and accommodations experience
Operations management
Finance
Supplier management experience
Financial management report preparation
Hiring
Team management
Accounting
Human resources
Forecasting
Occupational Health and Safety (OHS) regulations
Purchasing
Health and safety experience
Budgeting
Guest services
Work order management
Team coordination
Driving Licence

Full job description

Full-time
Department: Executive Management & Support Functions

Company Description

WHO WE ARE

Fogo Island Inn sits on an island off the northeast coast of Newfoundland. It is owned by Shorefast, a registered charity of Canada; the beneficiary of its success is the Fogo Island community. Every decision at the Inn, from how we hire to what we serve to who we work with, is made in relationship to this place and the people who call it home.
The Inn is widely recognized as a pioneer of regenerative and community-based hospitality: a working demonstration that tourism, when it is rooted in place and operated with integrity, can strengthen rather than extract from the communities it touches. It is a member of Relais & Châteaux and one of only two Three Key MICHELIN properties in Canada.

Learn more about us: fogoislandinn.ca

Job Description

The Opportunity
This is a senior leadership role reporting to the COO, with accountability for the operational and financial backbone of the Inn: the team, the systems, the administrative functions, and the day-to-day decisions that keep everything running well.

What You'll Do
Own the financial and administrative backbone

Track operational spending against budget across departments, flagging variances to the COO proactively
Partner with senior operations and finance leads on annual budgeting and forecasting, working with department directors to compile accurate cost inputs
Champion the Inn’s revenue targets with the team, ensuring broad awareness of targets across departments
Oversee purchasing and expense approval processes: approvals followed, records current, efficiencies realized, waste minimized
Serve as the primary business liaison with accounting, ensuring accurate financial reporting and reconciliation

Manage the team

Be a visible, accessible, and steady presence for the Inn’s department directors and their teams
Hold directors accountable to their areas while supporting their development as leaders
Participate in hiring, onboarding, performance conversations, and the people decisions that shape the Inn’s team over time
Work with HR on people matters ensuring processes are followed, documentation is in order, and the team is set up well from the start
Model the standard: composed under pressure, honest in feedback, generous with recognition

Hold operational responsibility

Keep senior leadership informed on material issues, opportunities, or decisions, particularly anything with business, guest, or community impact
Work in close coordination with department directors on scheduling, vendor relationships, and maintenance readiness
Support the hospitality lead on the guest-facing side when the situation calls for it, stepping in with composure and good judgment

Uphold quality standards

Maintain working knowledge of the Inn’s quality benchmarks and ensure the operational conditions are in place to support and sustain them
Track guest experience metrics and flag trends to senior leadership; operational gaps that affect the guest experience are the Inn Manager’s to identify and address
Conduct regular walkthroughs with an eye to standard, maintenance issues, and anything that falls short of what the Inn promises

Connect across shared services

Be the Inn’s main point of connection to shared services, ensuring the Inn’s needs are clearly represented and consistently followed up on
Hold accountability for the Inn’s regulatory and compliance obligations such as licensing, health and safety, water testing, fire safety, and other requirements that govern the building and its operation
Keep senior leadership connected to shared services so that information flows both ways and nothing gets lost between departments
Proactively flag emerging needs (facilities, staff housing, payroll or benefits issues, financial reporting requirements) before they become urgent
Close the loop: ensure that requests to and from shared services are tracked, acknowledged, and resolved

Qualifications

Qualifications and Experience

Proven management experience in hospitality or inn management: you have run an operation, managed a team, and hold real accountability for outcomes
Financial literacy and operational discipline: comfortable with budgets, tracking, variance reporting, and making decisions with financial implications
Demonstrated experience owning regulatory compliance and OH&S obligations in a hospitality or building operations context
Strong people leadership: you develop the people around you, hold them to a standard, and are known for building capable teams
Emotional intelligence and maturity: confident and decisive, yet humble; you read people and situations well, and you know when to act and when to hold
Calm under pressure; you make good calls when a lot is happening and help others stay steady
The ability to work across organizational boundaries without losing your footing: equally at ease with a team member, a department director, or a senior leader
Discretion with sensitive information: HR matters, financial data, organizational decisions
A genuine feel and respect for community-rooted organizations: you understand that an inn on a small island operates differently from a city hotel, and that difference is part of what draws you here
A genuine connection to, or deep curiosity about, Fogo Island and what Shorefast is building
Understanding of, or alignment with, the values behind place-based enterprise and community-minded hospitality
Must be eligible to work in Canada and live on/relocate to Fogo Island
Must have a valid driver’s license

Additional Information

What We Offer

Competitive salary
Health and dental benefits, along with access to an employee assistance program
Team member discounts within our businesses (Fogo Island Inn and Fogo Island Workshops)
The technology necessary to complete your work, along with a cellphone plan
An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity
The opportunity to work in a thriving social enterprise
Continued learning and professional development training

To Apply

Please submit a cover letter and resume to [email protected], with the subject line "Inn Manager"; Questions about this position may also be directed here.

Deadline for Applications: Until filled.

We are grateful for all applications, but only those selected for an interview will be contacted.

We endeavour to foster an accessible work environment and to ensure all in our care feel safe and valued.

Please reach out if there is anything we can do to accommodate a more accessible or inclusive application process.

Apply Now

Company Description

Job Description

Qualifications

Additional Information

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