Assistant General Manager
TownePlace Suites by Marriott Barrhaven, Ottawa
Full-Time | New Hotel Opening
About Us
TownePlace Suites by Marriott Barrhaven is an exciting new 99-suite extended-stay hotel opening in Ottawa. As part of the globally recognized Marriott brand, we are committed to delivering exceptional guest experiences through genuine hospitality, teamwork, and operational excellence.
This is a unique opportunity to join the opening leadership team and help establish a culture of service, accountability, and success from day one.
Position Overview
We are seeking an experienced, hands-on Assistant General Manager to support the successful operation of our new hotel. Working closely with the General Manager, you will oversee daily operations, lead and develop team members, ensure brand standards are maintained, and help drive guest satisfaction, financial performance, and operational excellence.
The ideal candidate is a natural leader who thrives in a fast-paced hospitality environment and enjoys being actively involved in all areas of hotel operations.
Key Responsibilities
- Support the General Manager in the daily operation of the hotel.
- Lead, coach, and motivate department leaders and team members to deliver exceptional guest service.
- Ensure Marriott brand standards and operating procedures are consistently met.
- Assist with financial management, including payroll, accounts payable/receivable, budgeting, forecasting, and cost controls.
- Monitor guest satisfaction, resolve concerns promptly, and foster a guest-first culture.
- Support recruitment, onboarding, training, scheduling, and performance management.
- Work closely with Sales, Revenue, Front Office, Housekeeping, and Maintenance to ensure seamless hotel operations.
- Complete administrative reporting, audits, and other operational tasks as required.
- Act as Manager on Duty and provide leadership across all departments when needed.
Qualifications
- Minimum 3 years of hotel leadership experience in Front Office, Operations, Sales, Revenue Management, or a similar role; previous Assistant General Manager experience is considered an asset.
- Strong understanding of hotel operations and guest service.
- Excellent leadership, organizational, and communication skills.
- Financial acumen, including knowledge of payroll, budgeting, and hotel reporting.
- Marriott systems experience (FOSSE, MARSHA, or Empower GXP) is an asset but not required.
- Bilingualism (English/French) is considered an asset.
- Strong problem-solving skills with the ability to lead by example.
- Flexible schedule, including evenings, weekends, and holidays as business needs require.
Why Join Us?
- Be part of the opening team for a brand-new Marriott hotel.
- Opportunity to help shape the culture and success of a new property.
- Marriott travel benefits and employee discounts.
- Supportive leadership team with opportunities for career growth and development.
- Join a collaborative, people-focused workplace where your contributions make a meaningful impact.
If you are a passionate hospitality leader who enjoys developing teams, creating exceptional guest experiences, and helping build a successful hotel from the ground up, we encourage you to apply.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- On-site parking
- Paid time off
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please describe your experience with FOSSE, MARSHA, Empower GXP, and other Marriott systems or applications you've used.
- Do you have a valid Drivers License and a personal vehicle?
- How many years of experience do you have working in a Marriott hotel in an Assistant General Manager, Front Office, Operations, Sales, Revenue Management, or a similar leadership role?
Work Location: In person
