We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
You’ll join CIBC’s Investors Services Inc. (ISI) team. As a Customer Service Representative – Online Brokerage you’ll be the first point of contact for Investor Services Inc. (ISI) clients via phone and online channel. You’ll have a meaningful impact on the lives of our clients. You’ll deepen relationships, quickly resolve issues and use your well-honed interpersonal skills to recognize and accurately assess client needs. You'll need be available to start Monday October 5th, 2020. The hours of operation are Monday to Friday 8:00AM to 8:00PM. You'll need to be flexible to work full-time hours between these hours (7.5 hours shifts).
How You’ll Succeed
Client Engagement - Provide support to clients by giving detailed information relating to stock quotes, online support, account administration and general inquiries. Follow-up on client requests and refer inquiries to authorized representatives and/or management as appropriate. Engage in meaningful discussions with potential clients to understand their goals and identify opportunities to refer new business.
Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find the right solutions. Consult with various internal business partners in order to find the best possible solutions and prepare accurate responses to client inquiries.
Leveraging Technology - Become a technology expert. Share your knowledge by helping clients navigate the online platform. Complete after sales service activities including client information, product and service maintenance.
Who You Are
You’re a certified professional. Completion of the Canadian Securities Course (CSC) and Canadian Practice Handbook (CPH) is an asset.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What You Need to Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.firstname.lastname@example.org
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Toronto-800 Bay Street, 2nd