Receptionist/Mail Services Clerk
Public Health Agency of Canada
Winnipeg, MB
Public Health Agency of Canada
Winnipeg (Manitoba)
$40,786 to $43,993 (Salary under review)
For further information on the organization, please visit Public Health Agency of Canada

Closing date: N/A

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

This is an inventory of potential candidates to fill upcoming employment opportunities at the CR-03 Receptionist/Mail Services Clerk fields based on anticipated needs.

The inventory will be updated every 180 days. You will receive a notice in your applicant account 5 days before the end of your active period to determine whether or not you wish to keep being considered for an additional 180 days.

You will be required to complete an online experience questionnaire when you apply. The information you provide in the questionnaire must be true. You must respond to all statements in all categories in order to proceed to the next steps.

Providing reception services, re-directing calls to other organizational units, recording/distributing messages. Performing routine administrative tasks, including completing documentation for supplies, repairs, boardroom reservation management. Data entry in various databases and spreadsheets to extract reports. Provides relief for the mail clerk.

Mail Services Clerk
Providing mail services by opening incoming mail, sorting and distribution throughout the facility. Performing routine administrative tasks including completing documentation for supplies and maintaining logs.

Intent of the process
Depending on the needs, candidates may be randomly selected from the inventory for assessment purposes. This process may be used to establish a pool of qualified candidates from which future permanent and/or temporary CR-03 vacancies at the Public Health Agency of Canada may be filled. French and English proficiency is a requirement as the incumbent will be required to answer and field calls in both official languages.
Positions to be filled: 1

Information you must provide
Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience in providing reception services.
Experience in using personal computers and associated general office software.
Experience in performing general clerical duties.

The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (CCC/BBB)
Second Language Evaluation - Information for Candidates

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge of general office practices and procedures.

Ability to lift and carry items weighing up to 25lbs.

Working effectively with others
Demonstrating integrity and respect
Thinking things through
Showing initiative and being action oriented
Communication (oral and written)
Attention to Detail

The following may be applied / assessed at a later date (may be needed for the job)

Significant* experience using one or more of the following applications: MS Access, MS Word, MS Excel, MS PowerPoint.
  • Significant is defined as two (2) or more years using the above noted programs.
Experience in the provision of mail delivery services.
Experience using a Mitel switchboard.
Experience using a multi-line switchboard.

The Public Health Agency of Canada is committed to Employment Equity. In order to ensure a diversified workforce, preference may be given to candidates self-identifying as belonging to one or more of the following Employment Equity groups: aboriginal peoples, persons with disabilities and members of visible minority groups provided the candidate meets all essential qualifications listed on the job opportunity notice and any applicable asset qualification(s).

Willingness to work overtime.
Willingness to travel.

Conditions of employment
Secret security clearance - Candidates must meet and maintain the above condition(s) of employment throughout their employment.

Other information
The client organization will accept on-line applications only.

All job applications must therefore be submitted through

The following are some of the benefits associated with applying on-line:
  • Applicants can create a profile and a résumé that can be used when applying for other processes without having to recreate a new application each time.
  • Applicants can modify their application/résumé anytime BEFORE the closing date indicated on the job advertisement.
  • Applicants can verify the status of their applications at any time.
  • Applicants can be notified electronically of tests or interviews and results.
  • For some jobs, applicants will find important information that is only available when applying on-line, such as the job questionnaire and a complete statement of merit criteria.
To submit an application on-line, please click on the button “Apply Now” below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Candidates must clearly describe in their application and on-line questionnaire how they meet all Essential Education and Experience requirements and any applicable Asset Experience factors. Failure to provide sufficient information may result in candidates being screened out. Asset qualifications may be used for screening and/or rating.

Candidates should be prepared to provide proof of education and citizenship. If you have obtained education outside Canada, you will be required to submit proof of evaluation of Canadian equivalency.

When opportunities arise and to manage volume, we may randomly select candidates from the inventory.

Receipt of applications will not be sent; we will contact successful candidates when the screening process is completed.

A Written Test, Interview and Reference Checks may be conducted.

PLEASE NOTE: Top-down consideration of scores at any stage of this process may be used to determine the number of qualified candidates who will be considered further in the process.

The primary assessment (written tests, interview) location will be in Winnipeg, MB.

Candidates from outside the federal public service who are invited to written exams and/or interviews may be responsible for travel and accommodation expenses. Where possible and available, some or all of the assessment activities may be conducted at the location of residence of the applicant by local proctor or by videoconference, at the sole discretion of Public Health Agency of Canada.

Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications or organizational needs. However, meeting one or more of these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Candidates must meet and maintain the conditions of employment throughout their employment.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

For this selection process, it is our intention to communicate with candidates via email for screening and assessment purposes. This will include communication of screening results and invitations to written tests and interviews. To that end, candidates must include a valid email address in their application. It is the candidate’s responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate’s responsibility to ensure accurate information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.