POSITION OBJECTIVE:
The Clinic + Patient Care Manager is primarily responsible for the overall operation of the clinic. Through effective leadership and management, the Manager ensures that the clients are serviced well, the team members are coached and developed, and key operational and service standards are maintained.
FUNCTIONAL/TECHNICAL RESPONSIBILITIES:
1. An expert in clinic payment models including, but not limited to Telus/direct billing, WSIB, and MVA.
2. Partners with Practitioners and Admin Staff to ensure treatment standards are met while fully executing the clinic’s programs. Recognizes gaps in the clinic’s ability to meet client needs and coaches team members to take appropriate action.
3. Ensures Billing, Payments, and Collections are monitored and actioned daily.
4. Resolves client concerns promptly; shares best practices regarding client retention and service with other clinics/managers to ensure consistency across all locations. Fosters and maintains a positive relationship with clients to ensure retention and a high level of service
5. Analyzes and monitors Key Performance Indicators (new client enrollments, clinic profits, expenses, retention, etc.) to identify trends, opportunities, and deficiencies; creates action plans to positively impact revenue and profit.
6. Rigorously monitors the Health and Wellness market and the competition; uses this information to make good decisions and communicates challenges and solutions to the VP.
7. Models the brand, values, and lifestyle and maintains a professional image at all times; sets high standards based upon competency model; builds an effective network within the company, across all clinics, and in the local market.
8. Provides orientation and on-boarding for new team members and ensures each is fully trained on their role, responsibilities, success measures, personal goals, and the company values.
9. Performs additional duties as assigned.
COMPETENCIES:
BUDGETS/COST CONTROL
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.
CLIENT FOCUS
Builds client confidence, is committed to increasing client satisfaction, sets achievable client expectations, assumes responsibility for solving client problems, ensures commitments to clients are met, solicits opinions and ideas from clients.
PROBLEM SOLVING
Recognizes problems and provides solutions, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, and resolves issues through creativity and breakthrough ideas.
PEOPLE DEVELOPMENT
Provides feedback and coaching, rewards hard work and innovation, builds strong relationships, leverages strengths, challenges and develops staff members, and communicates effectively with team members.
STRATEGIC THINKING
Creates and communicates a long-term vision, balances short- and long-term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
QUALIFICATIONS:
- Minimum of five years of management in a sales/health/fitness environment preferred
- Ability to work weekends and evenings when required by business needs
- Proven track record of meeting and achieving goals/targets
- Solid evidence of community outreach and involvement in health related industries and an in-depth understanding of the value of improving health and wellness
MANDATORY REQUIREMENT:
Effective November 15, 2021, all Jack Nathan Function Health employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a Health Canada approved vaccine.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
