Operations Supervisor
Bentall Kennedy
Toronto, ON
Toronto, Ontario

Who We Are: Bentall Kennedy, a member of the Sun Life Investment Management group of companies, is one of North America's largest real estate investment advisors. We are Canada's largest property manager, providing comprehensive real estate services to our clients. Bentall Kennedy serves the interests of more than 550 institutional investors across office, retail, industrial, and residential properties throughout North America. As a leader in Responsible Property Investing, we are committed to best-in-class environmental, social and governance practices in developing, leasing and managing commercial real estate. For more information, visit www.bentallkennedy.com.

Bentall Kennedy promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The opportunity: Reporting to the Property Manager, the Operations Supervisor is an intermediate to senior building operations position and is responsible for providing administrative, operational and technical service and support. The required tasks of the position will be handled either personally, through personnel of the Operations and Technical Services department or by way of contracted services. The primary objective of the Operations Supervisor is to ensure that the assigned real estate portfolio or complex of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency.

What you will do:
Oversee preventative maintenance and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems;
Management of energy and utility consumption and data;
Conduct environmental assessments and reporting;
Implement the corporate occupational health and safety program;
Management of waste, recycling and hazardous materials;
Oversee computerized control systems;
Tenant improvement construction management, supervision of Capital Projects in conjunction with Technical Services Department;
Ensure sound curtain wall, structural and roof maintenance;
Respond to tenant service requests promptly and efficiently;
Perform life cycle costing exercises, implement cost saving measures to reduce operating costs across the portfolio;
Conduct insurance and risk management inspections, remedial actions and reporting;
Participate in annual operations and capital project budgeting;
Liaise with regulatory or civic authorities having jurisdiction;
Provide technical or administrative advice to internal and external clients;

Supervise portfolio operations staff:
Remain current and up to date with new industry practices, legislative changes and new technologies;
Other assigned duties required from time to time;

Sustainability:
Embrace and proactively support Bentall Kennedy's culture of environmental responsibility and social responsibility.
Operate the buildings in an energy and utility efficient manner.
Assist with environmental assessments and reporting.
Utilize the building management system to achieve energy and utility reductions.
Review consumption trends regularly with operations staff and explain and troubleshoot variances and abnormalities.
Manage and respond to environmental risks and hazards.
Participate in tenant and staff community-support events as appropriate

Who you are:
Technical Qualifications/Industry Equivalency
3rd or 4th Class Power Engineer (Mandatory for properties having a chiller plant in excess of 200 Kva in British Columbia) or
a Technical Certificate ( C.Tech. or A.ScT.) or
Journeyman Tradesperson (Electrician, Plumber, Refrigeration) is an asset but not a requirement or
FMA / RPA + BOMI SMA / SMT;
plus a minimum of 5 years direct work experience in a senior position in commercial high rise building operations; Condominium operations experience an asset
Knowledge of water to water Heat Pump in floor heating Systems an asset.
Valid drivers license;
Proficient in Microsoft Office.
Communication & Relationship Skills
Exceptional communication skills with the ability to communicate effectively and professionally, both oral and written with all levels within the company; internal and external customers, ability to develop and sustain cooperative working relationships with all business units and departments; mature and self-motivated team player who is committed to personal growth and ethical integrity; have strong relationships with industry peers and trade associations.
Time Management / Working Environment
Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; ability to diffuse tense situations in a professional manner, on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.
Organizational & Leadership Skills
Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion; strong administrative and organizational skills; possess strong leadership, supervisory, mentoring and coaching skills.
Decision Making Skills
Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.