Workplace Violence Coordinator and Investigator
Canada Post - Postes Canada
Ottawa, ON
Job Requisition Id: 23797
Business Function: Health and Safety
Primary City: Ottawa
Other Location(s):Vancouver, Calgary, Edmonton, Winnipeg, Toronto, Montreal, Halifax
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Various Linguistic Profiles
Employee Class and Level: CPMGA02
Number of Vacancies 2
Job Closing Date (dd/mm/yyyy): 27/10/2019

Job Description
The Workplace Violence Coordinator & Investigator is the Subject Matter Expert (SME) on Workplace Violence complaints. This SME provides guidance to Team Leads and Human Resource Business Partners (HRBPs) in determining appropriate actions to be taken in response to complaints of workplace violence, including Early Resolution actions, conciliation/mediation and/or formal investigations. Provides advice to Policy Managers and Process Owners on enhancements to policies, training, and services that will reduce incidents of workplace violence leading to psychologically and physically safe workplaces. Acts as a critical component in ensuring the integrity of the Workplace Violence (WV) complaint process through alignment with collective agreements, industry best-practices, regulations and legislation.

Job Responsibilities
Below are the main job requirements and responsibilities for the Workplace Violence Coordinator and Investigator.

Process Owner for Workplace Violence Complaints process. Develops and maintains the end-to-end process for Workplace Violence Complaint resolution. Ensures process is aligned with legislative requirements, regulations and collective agreements. Updates process as required with input from stakeholders.
Coordinates workplace violence investigations aligned with internal process respecting collective agreement and legislative requirements. Reviews incoming complaints and determines the appropriate actions, contacts parties involved (Complainant(s), Respondent(s), etc.), for the purpose of explaining process, gathering information, responding to questions and advising parties of their rights under the legislation, regulations and collective agreement.
Assesses complaint at formal investigation stage to identify suitable Investigators based on case specifics (relationship between parties, complexity, number of parties implicated, involvement of other dispute resolution processes (Human Rights, Grievances), gender, language of request, etc.). Works with parties to ensure selected Investigator meets legislative/regulatory requirements and confirms agreement prior to assigning Investigator. Receives and prepares relevant information/documentation and provides to selected investigator.
Conducts WV investigations in accordance with CPC policies, collective agreements and legislated obligations through reviewing documentation available from initial complaint and early resolution phase, gathering evidence, interviewing all relevant parties, analysing facts, determining findings and making recommendations.
Facilitates the effective reporting of workplace violence investigations, receiving reports from investigators, completing redactions based disclosure agreements with parties, while preparing executive summary reports for the Policy Committee. Maintains detailed confidential records of all investigations and inquiries, preparing high quality, detailed investigation reports and making recommendations, in accordance with relevant legislation and case law.
Job Responsibilities (continued)
Provides determinative interpretation of WV issues to management and operational business functions for the purposes of risk management and prevention.
Manages external investigation vendors as per scope of contract. Is responsible for operational activities such as referrals, communications and payments. Ensures compliance to contact requirements, and assumes vendor on-boarding and off boarding as required.
Monitors progress of active WV Investigations and reports on Key Performance Indicators (timelines and costs) to senior management.
Establishes and maintains the necessary professional network for benchmarking and research to ensure Canada Post's approach to Workplace Violence policies and procedures reflect best practices. Liaises with external organizations, committees, agencies and associations to remain current on changes to legislation, regulations, codes, standards and agreements, as well as industry norms and practices.

Completion of post-secondary, preferably in a related field OR a combination of equivalent professional experience and training.
Law degree (LLB or JD) would be considered an asset.


Extensive Workplace Violence experience in a major unionized public or private sector organization.
Extensive experience conducting complex investigations including drafting investigation plans, gathering evidence, interviewing parties, addressing individual and systemic issues, preparing high quality, detailed investigation reports, determining findings, applying relevant legislation and case law and making appropriate recommendations to resolve the complaint and restore the workplace.
HR professionals with experience in Workplace Violence, Human Rights, and Conflict Resolution.
Knowledge of investigation and alternative dispute resolution (ADR) principles for conflict resolution.
Considerable knowledge of related legislation (Canada Labour Code-Occupational Health & Safety, Canadian Human Rights Code and other applicable federal legislation), contractual obligations including administration of Collective Agreements, and industry best practices.

Other Candidate Requirements

Highly developed communication, presentation and human relations skills with the ability to communicate persuasively and effectively at all organizational levels.
Strong analytical skills to assess the relevance of evidence and ability to exercise sound judgement.
Ability to exercise discretion, remain impartial and work with autonomy.
Excellent writing skills to prepare detailed reports.

Other Information
One (1) permanent position available.

One (1) one year term position with the possibility of permanency or extension available.

Work location will be determined based on the city of the successful candidate. Candidates in designated bilingual regions must meet the bilingual requirement (Bilingual Imperative BBBB).

Bilingualism in French and English is an asset.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.