Here is a polished, high-energy job description tailored for Indeed. It uses clean formatting and bullet points so it is easy to read, and it frames the multi-tasking nature of the role as an exciting, fast-paced opportunity rather than an overwhelming laundry list.
Client Service Representative (CSR)
Location: Edmonton Office / Clinic (On-site)
Salary: $45,000 – $50,000 / year (Based on experience)
Schedule: Tuesday to Saturday (Staggered shifts, with occasional variable hours)
Job Type: Full-time
About the Role
Are you a high-energy, proactive professional who thrives in a dynamic environment? Do you love connecting with people and keeping things organized when the pace picks up? If so, we want you on our team!
We are looking for a serious, career-minded Client Service Representative to join our Edmonton clinic. In this role, you will be the heartbeat of our daily operations. You aren't just answering phones—you are the vital link between our clients, medical experts, and examinees. No two days are the same, and your ability to pivot seamlessly from front-desk hospitality to precise medical administration is what will make you successful here.
What You’ll Be Doing:
- The Face of the Clinic: Welcoming clients and examinees with genuine warmth, setting a positive tone for their visit, and managing the front desk.
- The Communication Hub: Handling high-volume phone calls, managing incoming referral requests, and booking appointments with efficiency and care.
- Expert Support: Working alongside medical experts to assist them with administrative needs and scheduling.
- Documentation & Data: Processing sensitive medical documents, releasing medical reports, and managing invoicing with strict attention to detail and confidentiality.
What We Are Looking For:
- Education: A College or University background is preferred.
- Experience: Minimum of 1 year of proven experience in a fast-paced administrative or medical clinic setting.
- The Right Attitude: High-energy, a team-first mindset, and a "serious about success" work ethic.
- Skillset: Exceptional communication skills, strong multitasking abilities, and a high comfort level navigating digital scheduling and document systems.
- Flexibility: Ability to work a Tuesday–Saturday schedule with occasional variable hours to meet clinic needs.
What We Offer:
- Competitive starting salary of $45,000 – $50,000.
- A vibrant, supportive, and energetic team culture.
- Gain valuable experience in a specialized medical-legal administrative environment.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
