Customer Success Manager - Future Opportunities
Toronto, ON
About Uberflip

At Uberflip, we believe content is the most effective way to ignite meaningful relationships. But even the greatest content must be combined with a remarkable experience to reach its full potential. We build software that is both easy to use and easy to integrate with other best-in-class solutions. Uberflip is a platform for marketers to create, manage and optimize content experiences, so that content can be fully leveraged by all company stakeholders at every stage of the buyer journey. We exercise this belief by always being valuable, relevant and consistent in everything we do.

What We're Looking for in a Nutshell:
You're a problem solver who loves, loves, loves helping people.
You have experience in Customer Success, Marketing, or Account Management or experience supporting a range of customers in a B2B or B2C environment.
You're passionate about marketing in all its forms and possess a strong desire to master the art of content marketing.
You're a go-getter with everything you do and always look to take initiative to help a customer or improve a process.
You have excellent writing and communication skills and speak fluent English.
You love working as part of a dynamic, cross-functional team.
You're a fast learner who feels comfortable in world of cutting edge SaaS technology; ideally, you've had some experience in Marketing in the past.
You've got some sales chops and are comfortable upselling and cross-selling customers on the Uberflip platformYou hustle. When you see an opportunity, you’ll find a way to make it work.

Who We're Looking For:
Managing accounts to ensure customer health and happiness.
Answering questions and troubleshooting problems from Uberflip customers.
Helping with Tier 1 inquiries through our ticketing system and over the phone.
Assisting the Sales Team with product demos and technical support as required.
Share best practices and Knowledge Base content with Uberflip customers.
Identifying customer upsell opportunities and nurturing them through to close (though this is not a sales role we need you to be able to sell the benefits of our solution).
Executing on ways to identify customers before they churn.

Bonus If You Have These Skills:
Salesforce, Gainsight
Ticketing management tools like Zendesk or Salesforce Service Cloud
Marketing automation or email marketing tools like HubSpot, Marketo, Eloqua, Pardot, Act-On, and MailChimp
Analytics platforms like Google Analytics
Basic knowledge of HTML, CSS, and JavaScript is an asset
Coding experience

What You'll Experience:
Competitive salary and growth opportunities
Available stock option plan
Annual $1,000 training and development credit for everyone

We Strive for Health and Wellness
On-site wellness programs
Monthly lunch and learns, weekly in-office fitness, yoga or meditation
Health benefits and personal wellness account

We Are a Second Home
Fully stocked kitchen with a wide variety of snacks, coffee, tea, and beer fridge
Weekly Fireside Friday socials, a regular office dog, a monthly calendar of office events, board games, ping pong and team building activities.
Beautiful 30,000 square foot open concept office

We Believe Family Comes First
Inclusive family-friendly work environment and generous pregnancy and parental leave policy
Diversity and inclusivity initiatives
Flexible working hours and remote working from home

Find out more about our amazing culture:
Follow us on Instagram @uberfliphq
Check us out on Toronto Life
Take a look at our Culture Hub
Read about our 4.6 star rating on Glassdoor
Uberflip is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!